EPOS Field Engineer
- Recruiter
- Confidential
- Location
- Slough
- Salary
- Van, O/T
- Posted
- 14 Jun 2022
- Closes
- 12 Jul 2022
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
EPOS Field Engineer required for my client based in Finchampstead for a permanent role paying GBP25k + Van + O/T
The ideal candidate will live on the M4 corridor between Acton - Reading
This is a great opportunity for an experienced field engineer who is looking for a role that will allow them to work with a wide variety of different EPOS, I.T. and Network Hardware platforms across an equally wide variety of different customer sites including Hospitality, Food & Beverage, Retail, Healthcare & Fuel Stations.
This role is for an engineer living in or around the following areas.
• M4 Corridor from Acton - Reading
Responsibilities and Duties
The role is varied, and no two days will be the same, your responsibilities will include: -
• SLA driven EPOS & IT Support into both Hospitality, Retail & Healthcare outlets.
• Diagnosis and rectification of Epos, Networking, and IT issues.
• IMAC - Install, Move, Add and Change of EPOS, IT & Networking devices.
• Project work including AV, Digital Signage and Customer Rollouts.
• Providing on-site support services on EPOS, I.T. and Network/Comm's infrastructure, hardware, and software.
• Working with your line management to ensure that your local spares holdings are always sufficient to ensure that you can achieve first time fix resolutions in the vast majority of site visits.
• Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer's satisfaction levels are consistently high.
• Representing the company to the highest possible standards at all times by taking pride in your work and pride in delivering truly outstanding levels of customer service.
• Manage your workload to achieve the SLA's in the most efficient way.
• Joining the Standby Rota (Weekends & Bank Holidays)
Qualifications and Skills
You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following:
• Sound understanding of EPOS systems and connectivity.
• Networking diagnosis and rectification.
• Sound fault finding skills.
• Customer facing skills.
• Timely and accurate paperwork completion.
• Flexibility on working days and hours available (some out of hours will be required).
• Cabling Infrastructure (Cat5, Cat6, Wireless etc.).
Prerequisites
You will need the following:
• Have a full 5-year checkable history (to enable airside passes to be arranged at airports).
• Ability to use standard Microsoft Windows and Office products.
• Ability to communicate well with colleagues and customers.
• Ability to methodically work through on-site problems from point of arrival to satisfactory conclusion.
• Willingness to be based from home and to travel as required by the company, including the need for overnight stays away from home as required.
Benefits
• Competitive base salary & Pension.
• Paid overtime.
• Company Van.
• Ongoing training.
• Laptop & mobile phone
The ideal candidate will live on the M4 corridor between Acton - Reading
This is a great opportunity for an experienced field engineer who is looking for a role that will allow them to work with a wide variety of different EPOS, I.T. and Network Hardware platforms across an equally wide variety of different customer sites including Hospitality, Food & Beverage, Retail, Healthcare & Fuel Stations.
This role is for an engineer living in or around the following areas.
• M4 Corridor from Acton - Reading
Responsibilities and Duties
The role is varied, and no two days will be the same, your responsibilities will include: -
• SLA driven EPOS & IT Support into both Hospitality, Retail & Healthcare outlets.
• Diagnosis and rectification of Epos, Networking, and IT issues.
• IMAC - Install, Move, Add and Change of EPOS, IT & Networking devices.
• Project work including AV, Digital Signage and Customer Rollouts.
• Providing on-site support services on EPOS, I.T. and Network/Comm's infrastructure, hardware, and software.
• Working with your line management to ensure that your local spares holdings are always sufficient to ensure that you can achieve first time fix resolutions in the vast majority of site visits.
• Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer's satisfaction levels are consistently high.
• Representing the company to the highest possible standards at all times by taking pride in your work and pride in delivering truly outstanding levels of customer service.
• Manage your workload to achieve the SLA's in the most efficient way.
• Joining the Standby Rota (Weekends & Bank Holidays)
Qualifications and Skills
You will need to be able to demonstrate experience and understanding in the installation, troubleshooting and support of the following:
• Sound understanding of EPOS systems and connectivity.
• Networking diagnosis and rectification.
• Sound fault finding skills.
• Customer facing skills.
• Timely and accurate paperwork completion.
• Flexibility on working days and hours available (some out of hours will be required).
• Cabling Infrastructure (Cat5, Cat6, Wireless etc.).
Prerequisites
You will need the following:
• Have a full 5-year checkable history (to enable airside passes to be arranged at airports).
• Ability to use standard Microsoft Windows and Office products.
• Ability to communicate well with colleagues and customers.
• Ability to methodically work through on-site problems from point of arrival to satisfactory conclusion.
• Willingness to be based from home and to travel as required by the company, including the need for overnight stays away from home as required.
Benefits
• Competitive base salary & Pension.
• Paid overtime.
• Company Van.
• Ongoing training.
• Laptop & mobile phone