Area Manager
- Recruiter
- Confidential
- Location
- Reading
- Salary
- Competitive
- Posted
- 14 Jun 2022
- Closes
- 12 Jul 2022
- Sectors
- Engineering
- Contract Type
- Permanent
- Hours
- Full Time
Area Manager (Facilities Management)
Thames Valley Area
Upto GBP32K + Company Car/Allowance
Responsibility for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service, taking personal responsibility for ensuring the company's' professional accreditation and high standards are maintained.
Key Responsibilities
* Perform site inspections at regular intervals
* Maintain regular client contact with personal visits and/or other forms of communication including phone calls and emails
* Schedule regular formal review meetings with your client base (where appropriate and desired by the client) to provide a formal opportunity for clients to give feedback on the quality of services provided by the company.
* Fully responsible to uphold and implement the companies Values and working practices yourself and within your teams
* Ensure that health and safety standards are maintained at all times as specified in the Health and Safety Manual and in line with client H&S Regulations, facilitating a safe working environment and ensuring that correct paperwork and training is provided to all staff
* Plan and schedule all scope of works including the periodic cleaning programme (in conjunction with the Periodic Manager) and additional work requests to deadline and within budget
* Maintain frequent communication with the on-site, mobile and periodic teams to ensure that the site- specific requirements and cleaning programme is carried out to expected standards
* Plan and facilitate ongoing training for on-site and mobile teams as appropriate and required
* Train and monitor Site Supervisors, who will in turn have responsibility for training on-site teams, high service standards and maintaining client contact on a daily basis
* Provide feedback on performance of on-site, mobile and periodic teams to the Regional Manager (including identifying training needs)
* Take responsibility for informing the Regional Manager and HR of any issues that may arise
* Ensure sufficient amounts of cleaning equipment, materials and consumables are on site to perform all tasks to standard and in line with H&S requirements
* Ensure the cleaning schedules are fully manned including the provision of cover at all times
* Ensure adequate staffing levels by recruiting appropriate-quality staff following company guidelines as set out in the Recruitment Policy ensuring cleaning personnel always fulfils legal requirements to work in the UK, with the support from the Regional Manager, HR and Business Support team.
* Provide the Regional Manager with regular updates on all matters relating to the contract and attend regular operations meetings as requested by the Senior Management team
* Provide detailed reports on the quality of service provided to client, on request from the Regional Manager
* Provide Clients with minutes from formal review meetings, in line with the agreed SLAs and Customer Care Schedule.
* Carry out all reporting, minutes and other administration
* Provide and Maintain accurate contracts management Information including KPIs, Quality Audits and checklists.
Benefits:
* 25 Days holiday + Bank holidays
* Private Medical after probation
* Perkbox
* Company car/allowance
Thames Valley Area
Upto GBP32K + Company Car/Allowance
Responsibility for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service, taking personal responsibility for ensuring the company's' professional accreditation and high standards are maintained.
Key Responsibilities
* Perform site inspections at regular intervals
* Maintain regular client contact with personal visits and/or other forms of communication including phone calls and emails
* Schedule regular formal review meetings with your client base (where appropriate and desired by the client) to provide a formal opportunity for clients to give feedback on the quality of services provided by the company.
* Fully responsible to uphold and implement the companies Values and working practices yourself and within your teams
* Ensure that health and safety standards are maintained at all times as specified in the Health and Safety Manual and in line with client H&S Regulations, facilitating a safe working environment and ensuring that correct paperwork and training is provided to all staff
* Plan and schedule all scope of works including the periodic cleaning programme (in conjunction with the Periodic Manager) and additional work requests to deadline and within budget
* Maintain frequent communication with the on-site, mobile and periodic teams to ensure that the site- specific requirements and cleaning programme is carried out to expected standards
* Plan and facilitate ongoing training for on-site and mobile teams as appropriate and required
* Train and monitor Site Supervisors, who will in turn have responsibility for training on-site teams, high service standards and maintaining client contact on a daily basis
* Provide feedback on performance of on-site, mobile and periodic teams to the Regional Manager (including identifying training needs)
* Take responsibility for informing the Regional Manager and HR of any issues that may arise
* Ensure sufficient amounts of cleaning equipment, materials and consumables are on site to perform all tasks to standard and in line with H&S requirements
* Ensure the cleaning schedules are fully manned including the provision of cover at all times
* Ensure adequate staffing levels by recruiting appropriate-quality staff following company guidelines as set out in the Recruitment Policy ensuring cleaning personnel always fulfils legal requirements to work in the UK, with the support from the Regional Manager, HR and Business Support team.
* Provide the Regional Manager with regular updates on all matters relating to the contract and attend regular operations meetings as requested by the Senior Management team
* Provide detailed reports on the quality of service provided to client, on request from the Regional Manager
* Provide Clients with minutes from formal review meetings, in line with the agreed SLAs and Customer Care Schedule.
* Carry out all reporting, minutes and other administration
* Provide and Maintain accurate contracts management Information including KPIs, Quality Audits and checklists.
Benefits:
* 25 Days holiday + Bank holidays
* Private Medical after probation
* Perkbox
* Company car/allowance