IT Support Analyst
- Recruiter
- Confidential
- Location
- Chelmsford
- Salary
- Competitive
- Posted
- 08 Jun 2022
- Closes
- 06 Jul 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
IT SUPPORT ANALYST - PERMANENT - CHELMSFORD
Fantastic opportunity to join a market leading Insurance Underwriter, specialising in Commercial Motor for the UK and Ireland, as an IT Support Analyst. You will be joining a business where employees and customers are always at the core of their values and practices, where you will be offered excellent opportunities to develop and progress your career, alongside a competitive salary and benefits package.
Job Description
This role will be providing frontline support to internal users and assisting on various IT projects. The role will cover on premise support for Head Office and remote support to our satellite offices. You will be required to support all incoming incidents and requests, ensuring these are logged and progressed in accordance with guidelines and procedures. You will be supported daily but must be able to work on your own initiative, along with strong communication skills and must be highly user focused.
Key Accountabilities/Deliverables
Provide technical support to staff and maintaining a record of IT requests
Troubleshoot areas of poor performance in order to identify effective solutions to resolve issues
Keep users informed of the ticket lifecycle - Manage the user's expectations
Deliver an efficient service ensuring that user satisfaction is kept at a high level
Troubleshoot and resolve Incidents across the full range of systems, applications, and technologies at first contact via remote systems access or by providing deskside user guidance
Proactive management of service desk queues, managing unassigned tickets and continuous updating of work information
Facilitate and support internal office moves (IT equipment only) and new user set-ups
Cabling and network patch management
Stock and asset control
Assist in various application and infrastructure projects
Identify IT security vulnerabilities
Occasional travel to offices within the UK.
Technical Knowledge
Corporate infrastructure knowledge
Bespoke and standard software packages
Windows Server 2012 RDS, Microsoft Office 2010/2016/365
Computer & User Management in Active Directory
Apple products; Laptops, iPads, iPhones
VOIP systems knowledge
BMC Service Desk software (or similar)
New user PC and Laptop hardware set up and configuration
Maintenance of hardware including liaison with third party suppliers/contractors
Managing of MFD printers.
Skills/other
Experience within a financial organization desirable
Experience of working within an ITIL framework
Highly user focused
Experience in executive/VIP support
Excellent organisational and time management skills
Ability to prioritise and manage own workload
Understand the demands of a deadline-driven, top-tier professional company and how the IT team should function to support it
Self-motivated achiever who gains satisfaction from providing excellent user service
Excellent verbal and written communication and listening skills
Create positive working relationships throughout the organisation
Able to work using own initiative
Able to work in a team
Able to work under pressure
Excellent communication and inter-personal skills
Fantastic opportunity to join a market leading Insurance Underwriter, specialising in Commercial Motor for the UK and Ireland, as an IT Support Analyst. You will be joining a business where employees and customers are always at the core of their values and practices, where you will be offered excellent opportunities to develop and progress your career, alongside a competitive salary and benefits package.
Job Description
This role will be providing frontline support to internal users and assisting on various IT projects. The role will cover on premise support for Head Office and remote support to our satellite offices. You will be required to support all incoming incidents and requests, ensuring these are logged and progressed in accordance with guidelines and procedures. You will be supported daily but must be able to work on your own initiative, along with strong communication skills and must be highly user focused.
Key Accountabilities/Deliverables
Provide technical support to staff and maintaining a record of IT requests
Troubleshoot areas of poor performance in order to identify effective solutions to resolve issues
Keep users informed of the ticket lifecycle - Manage the user's expectations
Deliver an efficient service ensuring that user satisfaction is kept at a high level
Troubleshoot and resolve Incidents across the full range of systems, applications, and technologies at first contact via remote systems access or by providing deskside user guidance
Proactive management of service desk queues, managing unassigned tickets and continuous updating of work information
Facilitate and support internal office moves (IT equipment only) and new user set-ups
Cabling and network patch management
Stock and asset control
Assist in various application and infrastructure projects
Identify IT security vulnerabilities
Occasional travel to offices within the UK.
Technical Knowledge
Corporate infrastructure knowledge
Bespoke and standard software packages
Windows Server 2012 RDS, Microsoft Office 2010/2016/365
Computer & User Management in Active Directory
Apple products; Laptops, iPads, iPhones
VOIP systems knowledge
BMC Service Desk software (or similar)
New user PC and Laptop hardware set up and configuration
Maintenance of hardware including liaison with third party suppliers/contractors
Managing of MFD printers.
Skills/other
Experience within a financial organization desirable
Experience of working within an ITIL framework
Highly user focused
Experience in executive/VIP support
Excellent organisational and time management skills
Ability to prioritise and manage own workload
Understand the demands of a deadline-driven, top-tier professional company and how the IT team should function to support it
Self-motivated achiever who gains satisfaction from providing excellent user service
Excellent verbal and written communication and listening skills
Create positive working relationships throughout the organisation
Able to work using own initiative
Able to work in a team
Able to work under pressure
Excellent communication and inter-personal skills