Administration Assistant
- Recruiter
- Confidential
- Location
- Huntingdon
- Salary
- Annual Pay Review, up to 10% bonus
- Posted
- 08 Jun 2022
- Closes
- 06 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Job title: Administration Assistant
Department: Activate Parts
Reports to: Operations Manager
Location: Hybrid after training has been completed. Huntingdon / homebased
Hours: 37.5 per week
A little bit about us:
The Activate Group of companies specialise in accident management services and partner with some of the country's best-known fleet providers and insurers to service hundreds of thousands of claims a year.
The group provides claims management to corporate and commercial fleets through sopp+sopp, operates an approved nationwide repair network for personal lines insurance claims through Motor Repair Network, supplies next-day parts and consumables through Activate Parts and in 2019, launched a body shop division, Activate Accident Repair and acquired the National Recovery Network. Based in the UK, and founded in 2015, AGL employs more than 500 people, with its main offices in Halifax and Peterborough.
Role overview:
We are looking for a Parts Administration Assistant to support the team at Activate Parts. This is a varied role working within a small team where customer service, accuracy and a flexibility to meet changing demands is key. The role will provide accurate and timely administrative support to the Project Manager, Operations Manager and Parts Controller.
Key areas of responsibility will include managing orders from receipt to delivery, resolving queries, providing excellent customer service and general administrative support.
Key responsibilities:
* Answering telephone and email queries, resolving issues and providing excellent customer service.
* Receive orders from customers by email and telephone, managing the process from order to delivery.
* Place orders with suppliers, tracking and monitoring orders to avoid delays and ensure that parts are delivered on time.
* Maintain databases to ensure orders are entered correctly.
* Reporting and analysis to ensure compliance.
* Complete ad-hoc projects as required from time to time.
* Other general administrative support as required by the team.
Skills and experience:
* Excellent customer service and communication skills
* Proficient in the use of Microsoft Outlook, Excel and Word
* High standards of accuracy and attention to detail
* Able to manage own time and workload, prioritising to enable all tasks to be completed
* Insurance, claims and industry experience beneficial
* Flexibility dealing with changes in demand, tasks and processes
Benefits:
* 25 days holiday (plus bank holidays)
* Health Shield cash health plan for all
* Annual pay review
* Bonus scheme
* Life assurance: three times basic salary
* Free breakfast cereals and milk daily
* Free fruit
* French Friday - weekly pastries
* Annual summer and Christmas parties
Department: Activate Parts
Reports to: Operations Manager
Location: Hybrid after training has been completed. Huntingdon / homebased
Hours: 37.5 per week
A little bit about us:
The Activate Group of companies specialise in accident management services and partner with some of the country's best-known fleet providers and insurers to service hundreds of thousands of claims a year.
The group provides claims management to corporate and commercial fleets through sopp+sopp, operates an approved nationwide repair network for personal lines insurance claims through Motor Repair Network, supplies next-day parts and consumables through Activate Parts and in 2019, launched a body shop division, Activate Accident Repair and acquired the National Recovery Network. Based in the UK, and founded in 2015, AGL employs more than 500 people, with its main offices in Halifax and Peterborough.
Role overview:
We are looking for a Parts Administration Assistant to support the team at Activate Parts. This is a varied role working within a small team where customer service, accuracy and a flexibility to meet changing demands is key. The role will provide accurate and timely administrative support to the Project Manager, Operations Manager and Parts Controller.
Key areas of responsibility will include managing orders from receipt to delivery, resolving queries, providing excellent customer service and general administrative support.
Key responsibilities:
* Answering telephone and email queries, resolving issues and providing excellent customer service.
* Receive orders from customers by email and telephone, managing the process from order to delivery.
* Place orders with suppliers, tracking and monitoring orders to avoid delays and ensure that parts are delivered on time.
* Maintain databases to ensure orders are entered correctly.
* Reporting and analysis to ensure compliance.
* Complete ad-hoc projects as required from time to time.
* Other general administrative support as required by the team.
Skills and experience:
* Excellent customer service and communication skills
* Proficient in the use of Microsoft Outlook, Excel and Word
* High standards of accuracy and attention to detail
* Able to manage own time and workload, prioritising to enable all tasks to be completed
* Insurance, claims and industry experience beneficial
* Flexibility dealing with changes in demand, tasks and processes
Benefits:
* 25 days holiday (plus bank holidays)
* Health Shield cash health plan for all
* Annual pay review
* Bonus scheme
* Life assurance: three times basic salary
* Free breakfast cereals and milk daily
* Free fruit
* French Friday - weekly pastries
* Annual summer and Christmas parties