Facilities Coordinator
- Recruiter
- Confidential
- Location
- Livingston
- Salary
- Competitive
- Posted
- 08 Jun 2022
- Closes
- 06 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
MAIN DUTIES AND RESPONSIBILITIES:
Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
Positively respond to both our internal and external customers through effective communication and personal accessibility.
Helpdesk; including but not limited to; logging, distributing and closing down of reactive calls on CMMS system. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
Understand procedures and processes and operate them to the required standard. Examples of these are:
Site Inductions
Timesheets
Co-ordination of billing application, calculating margins, raising invoices and submitting to client
Obtaining supplier quotes and uploading onto the internal system for client approval
Raising Purchase Orders when required
Maintaining the stationery supply
The running and review of management reports; such as P&L, WIP, Debt, OPO's & Invoice Pool
Liaising with the client regarding payment of invoices
Compiling of Contract Review pack
Logging hazards & customer feedback on the QHSE Management Portal
Organising training
Processing supplier invoices and resolving any queries
Updating of attendance planner
Arranging agency cover & submitting hours on portal
Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE
Compiling of Customer Monthly Report
Updating the CBRE Performance Portal as and when required
Conducting supplier surveys on My Supplier
Comprehensive spend tracking
Weekly report submission to include Wip, Debt, Invoice Pool and OPO updates
Achieve results within quality and time restraints.
Perform with an understanding of business requirements and changes and ensuring continuous improvement.
Actively participate in a diverse and effective team.
Convey messages and ideas clearly and openly. Involve people and influence decisions.
To carry out any reasonable request from management.
PERSON SPECIFICATION:
Excellent PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level
PowerPoint and CAFM systems.
Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
Must demonstrate a strong sense of customer focus.
Excellent verbal, and good basic standard of written, communication skills
Some financial / accounting experience would be an advantage
Understand, anticipate and deliver customer (internal and external) needs while building effective relationships.
Positively respond to both our internal and external customers through effective communication and personal accessibility.
Helpdesk; including but not limited to; logging, distributing and closing down of reactive calls on CMMS system. Providing excellent customer service, by managing client expectations and ensuring information is communicated between the team and customers.
Liaising with client on a variety of matters and attending to their needs whilst maintaining a strong working relationship.
Understand procedures and processes and operate them to the required standard. Examples of these are:
Site Inductions
Timesheets
Co-ordination of billing application, calculating margins, raising invoices and submitting to client
Obtaining supplier quotes and uploading onto the internal system for client approval
Raising Purchase Orders when required
Maintaining the stationery supply
The running and review of management reports; such as P&L, WIP, Debt, OPO's & Invoice Pool
Liaising with the client regarding payment of invoices
Compiling of Contract Review pack
Logging hazards & customer feedback on the QHSE Management Portal
Organising training
Processing supplier invoices and resolving any queries
Updating of attendance planner
Arranging agency cover & submitting hours on portal
Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE
Compiling of Customer Monthly Report
Updating the CBRE Performance Portal as and when required
Conducting supplier surveys on My Supplier
Comprehensive spend tracking
Weekly report submission to include Wip, Debt, Invoice Pool and OPO updates
Achieve results within quality and time restraints.
Perform with an understanding of business requirements and changes and ensuring continuous improvement.
Actively participate in a diverse and effective team.
Convey messages and ideas clearly and openly. Involve people and influence decisions.
To carry out any reasonable request from management.
PERSON SPECIFICATION:
Excellent PC based skills, with experience in Word/Excel and Outlook - intermediate to advance level
PowerPoint and CAFM systems.
Previous experience of a customer-facing role using operating systems such as Dynamics AX or Concept software.
Must demonstrate a strong sense of customer focus.
Excellent verbal, and good basic standard of written, communication skills
Some financial / accounting experience would be an advantage