Sub-Contractor Coordinator
- Recruiter
- Confidential
- Location
- London
- Salary
- Competitive
- Posted
- 14 Jun 2022
- Closes
- 12 Jul 2022
- Sectors
- IT, Contractor
- Contract Type
- Permanent
- Hours
- Full Time
Sub-Contractor Co-coordinator - GBP25k - Hybrid/Remote working
37hours pw
The Opportunity
An excellent opportunity has arisen within a forward thinking, innovative business who are looking to tackle energy poverty and want to delivering a first-class service to the households and families that we support to deliver sustainable cost savings in the long term.
Duties and Responsibilities
* Responsible for building effective working relationships within the supply chain
* Manage the allocation of work end to end with the supply chain, ensuring that the quality of service delivered is in line with company values
* Monitor and review Key Performance Indicator (KPI) and Service Level Agreement (SLA) performance for those companies in the supply chain that you are responsible for
* Ensure that any exceptions and/or required remedial works are completed in a timely and professional manner
* Work with colleagues throughout the business to resolve any challenges that are presented throughout the customer journey
* Manage communications with supply chain; use most appropriate media to ensure that all key messages, compliance updates and regular communications flow out to sub-contractors in a timely and engaging way
* Attend monthly performance review meetings with individual sub-contractors and maintain an accurate record of actions agreed
* Share best practice across the sub-contractor team and look for ways to improve performance
* Manage exceptions and remedials: take ownership of any issues to ensure that any remedial works identified or any exceptions preventing smooth service delivery are managed through to resolution
* Work closely with colleagues in other teams to ensure that the business delivers a first-class service to its customers
* Maintain accurate notes on our IT platform to support the customer journey
* Work proactively and effectively with other teams in the business to find solutions for any areas of concern identified
* Manage the allocation of work end to end with the supply chain, ensuring that the quality of service delivered is in line with company values
What you'll need
* Good general standard of education and/or evidence of continued professional development
* Possession of practical and relevant knowledge on energy advice schemes
* Relevant experience in a similar role
* Personal qualities and attributes
* Excellent communication skills and ability to communicate with a broad range of people
* Good standard of ICT literacy, including working
* with databases and Microsoft Office
* Ability to prioritise tasks and effectively organise workload to produce excellent results
* Ability to build relationships internally and externally, winning trust and confidence of external partners.
* Ability to manage and monitor performance against contractual obligations
* Ability to draw conclusions from data analysis
* Ability to learn quickly
* Full valid driving licence or other ways of fulfilling the mobility requirements of the job
What you'll receive
* Competitive Salary
* 25 days' annual leave, plus 9 public holidays per year
* Effective leadership
* A positive, honest, and enthusiastic working environment
* Being supported and empowered to effectively achieve objectives and goals within your role
* To be treated fairly and with respect
* To be provided with appropriate training to ensure ability to effectively carry out your role
* Regular and appropriate feedback through one to one meetings and annual review and associated processes
* Having the opportunity to feedback to manager regularly and through the annual review process
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
37hours pw
The Opportunity
An excellent opportunity has arisen within a forward thinking, innovative business who are looking to tackle energy poverty and want to delivering a first-class service to the households and families that we support to deliver sustainable cost savings in the long term.
Duties and Responsibilities
* Responsible for building effective working relationships within the supply chain
* Manage the allocation of work end to end with the supply chain, ensuring that the quality of service delivered is in line with company values
* Monitor and review Key Performance Indicator (KPI) and Service Level Agreement (SLA) performance for those companies in the supply chain that you are responsible for
* Ensure that any exceptions and/or required remedial works are completed in a timely and professional manner
* Work with colleagues throughout the business to resolve any challenges that are presented throughout the customer journey
* Manage communications with supply chain; use most appropriate media to ensure that all key messages, compliance updates and regular communications flow out to sub-contractors in a timely and engaging way
* Attend monthly performance review meetings with individual sub-contractors and maintain an accurate record of actions agreed
* Share best practice across the sub-contractor team and look for ways to improve performance
* Manage exceptions and remedials: take ownership of any issues to ensure that any remedial works identified or any exceptions preventing smooth service delivery are managed through to resolution
* Work closely with colleagues in other teams to ensure that the business delivers a first-class service to its customers
* Maintain accurate notes on our IT platform to support the customer journey
* Work proactively and effectively with other teams in the business to find solutions for any areas of concern identified
* Manage the allocation of work end to end with the supply chain, ensuring that the quality of service delivered is in line with company values
What you'll need
* Good general standard of education and/or evidence of continued professional development
* Possession of practical and relevant knowledge on energy advice schemes
* Relevant experience in a similar role
* Personal qualities and attributes
* Excellent communication skills and ability to communicate with a broad range of people
* Good standard of ICT literacy, including working
* with databases and Microsoft Office
* Ability to prioritise tasks and effectively organise workload to produce excellent results
* Ability to build relationships internally and externally, winning trust and confidence of external partners.
* Ability to manage and monitor performance against contractual obligations
* Ability to draw conclusions from data analysis
* Ability to learn quickly
* Full valid driving licence or other ways of fulfilling the mobility requirements of the job
What you'll receive
* Competitive Salary
* 25 days' annual leave, plus 9 public holidays per year
* Effective leadership
* A positive, honest, and enthusiastic working environment
* Being supported and empowered to effectively achieve objectives and goals within your role
* To be treated fairly and with respect
* To be provided with appropriate training to ensure ability to effectively carry out your role
* Regular and appropriate feedback through one to one meetings and annual review and associated processes
* Having the opportunity to feedback to manager regularly and through the annual review process
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age