Sales Administrator
- Recruiter
- Confidential
- Location
- Wokingham
- Salary
- 25000.00 - 27500.00 GBP Annual
- Posted
- 09 Jun 2022
- Closes
- 07 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
A fantastic opportunity for an experienced customer service sales administrator to join a well established friendly team. Working alongside 2 other administrators and reporting to the Department Manager, this is a critical role supporting the operational team with ensuring the orders are processed correctly and efficiently whilst ensuring the best level of customer support. A busy position which involves three main functions:
Call handling: 1st line call handling for all sales and customer service calls, providing a first rate customer experience. Taking and managing overflow calls from other teams, managing customer expectations and providing assistance where possible.
Order entry: The timely processing of all received orders within the JDE Enterprise One ERP system to include contract review, backorder management, order acknowledgements and delivery bookings.
Sales support: All back office administration for your allocated account manager and territory to include email management and 1st line customer support.Key duties to include:
Order processing.
Quotations.
Order acknowledgements.
Delivery and installation booking and scheduling.
Customer service and problem resolution.
Email management.
Sales Administration
Answering incoming calls and directing them as required.
Receiving and processing customer orders.
Dealing with incoming customer queries.
Liaising with the warehouse.
Completing the despatch confirmation process and associated administration.
Generating Pro-formas
Delivery scheduling Installation booking
Generating order acknowledgements
Daily communication with Account Manager regarding all activity and requests
Responsibility for timely resolution of customer and Account Manager queries - liaising with other departments.
Follow up action as required and indicated by the Account Manager
The ideal candidate will have the following attributes;
Experience as a Sales Administrator ie sales order processing/customer service.
Excellent time management.
Self-sufficiency.
Ability to work well with others.
Good communicator both verbally and written.
Competency with Microsoft Office products.
Great benefits to include:
Bupa, 23 days AL, early finishes on Friday, Free parking, Training and Development, Chill out area.
Data Protection Statement
The information that you provide with your application for this position will be used by Venus Recruitment to provide you work-finding services. Please refer to our website for our full Privacy Notice
Call handling: 1st line call handling for all sales and customer service calls, providing a first rate customer experience. Taking and managing overflow calls from other teams, managing customer expectations and providing assistance where possible.
Order entry: The timely processing of all received orders within the JDE Enterprise One ERP system to include contract review, backorder management, order acknowledgements and delivery bookings.
Sales support: All back office administration for your allocated account manager and territory to include email management and 1st line customer support.Key duties to include:
Order processing.
Quotations.
Order acknowledgements.
Delivery and installation booking and scheduling.
Customer service and problem resolution.
Email management.
Sales Administration
Answering incoming calls and directing them as required.
Receiving and processing customer orders.
Dealing with incoming customer queries.
Liaising with the warehouse.
Completing the despatch confirmation process and associated administration.
Generating Pro-formas
Delivery scheduling Installation booking
Generating order acknowledgements
Daily communication with Account Manager regarding all activity and requests
Responsibility for timely resolution of customer and Account Manager queries - liaising with other departments.
Follow up action as required and indicated by the Account Manager
The ideal candidate will have the following attributes;
Experience as a Sales Administrator ie sales order processing/customer service.
Excellent time management.
Self-sufficiency.
Ability to work well with others.
Good communicator both verbally and written.
Competency with Microsoft Office products.
Great benefits to include:
Bupa, 23 days AL, early finishes on Friday, Free parking, Training and Development, Chill out area.
Data Protection Statement
The information that you provide with your application for this position will be used by Venus Recruitment to provide you work-finding services. Please refer to our website for our full Privacy Notice