Time & Attendance Advisor
- Recruiter
- Confidential
- Location
- Preston
- Salary
- Competitive
- Posted
- 14 Jun 2022
- Closes
- 12 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Contract
- Hours
- Full Time
Time & Attendance Advisor
We currently have an opportunity for a Time & Attendance Advisor. You will be expected to handle a busy customer facing environment, dealing with queries from individuals and different Business Units which will range from straightforward queries through to complex ones; for example, from advising customers how to self-serve to investigating pay queries and shift payments.
Whilst confidence, initiative and good communication skills are important, excellent customer service is a key element to this role.
As Time & Attendance Advisor your main responsibilities will involve:
Seeking to exceed customers' needs where possible by going out of your way to find the best solution to their enquiry and leave them feeling confident in us
Providing accurate and effective information to our customers
Working quickly, efficiently and accurately without compromising on quality
Managing your own workload to ensure personal and team targets are met
Assisting in the review, development and implementation of changes to working procedures
As a Time & Attendance Advisor your skills and experience will include:
Working in a customer focused environment
Providing written and verbal customer service
Working effectively as part of a team
Use of bespoke IT tools and systems e.g. query management tools such as ServiceNow (desirable)
Knowledge of the Open Options application or other time and attendance systems (desirable)
What we're looking for in you
You will be highly motivated with the ability to quickly digest and apply new concepts and develop novel solutions to challenging problems. We are looking for individuals who demonstrate a flexible, positive attitude.
You will have the ability to work effectively independently as well as in a team, with strong analysis and problem solving skills. A willingness to learn is essential
We currently have an opportunity for a Time & Attendance Advisor. You will be expected to handle a busy customer facing environment, dealing with queries from individuals and different Business Units which will range from straightforward queries through to complex ones; for example, from advising customers how to self-serve to investigating pay queries and shift payments.
Whilst confidence, initiative and good communication skills are important, excellent customer service is a key element to this role.
As Time & Attendance Advisor your main responsibilities will involve:
Seeking to exceed customers' needs where possible by going out of your way to find the best solution to their enquiry and leave them feeling confident in us
Providing accurate and effective information to our customers
Working quickly, efficiently and accurately without compromising on quality
Managing your own workload to ensure personal and team targets are met
Assisting in the review, development and implementation of changes to working procedures
As a Time & Attendance Advisor your skills and experience will include:
Working in a customer focused environment
Providing written and verbal customer service
Working effectively as part of a team
Use of bespoke IT tools and systems e.g. query management tools such as ServiceNow (desirable)
Knowledge of the Open Options application or other time and attendance systems (desirable)
What we're looking for in you
You will be highly motivated with the ability to quickly digest and apply new concepts and develop novel solutions to challenging problems. We are looking for individuals who demonstrate a flexible, positive attitude.
You will have the ability to work effectively independently as well as in a team, with strong analysis and problem solving skills. A willingness to learn is essential