Customer Service Coordinator

We are currently looking for an enthusiastic individual to join our busy team in the position of Customer Service Coordinator.

Do you feel you have the skills & personality to succeed within a busy customer service environment? Have you got experience in handling large volumes of inbound calls working in a call centre? If yes, this role could be for you.

Your duties would include but not limited to the following;

• Receiving and processing orders for our Brick and Block customers
• Price and process quotations
• Liaise with Area Sales Manager on a daily basis to ensure smooth running of a designated area to give the customers a professional service
• Resolve queries within agreed SLA’s.
• Any other duties to ensure smooth running of the Sales Office

About you;

• Drive to provide excellent customer services
• Excellent telephone manner
• Ability to prioritise and work to tight deadlines
• Effective communication skills, both verbal and written
• Confident & outgoing personality
• Good knowledge of Microsoft Excel, Word, Outlook and MS teams

About us;

We have an extensive network of 17 manufacturing facilities in the UK, employing approximately 1,800 people.

We are a leading manufacturer of a diverse and trusted range of concrete and clay building products used extensively within the construction sector, with instantly recognisable brands such as Thermalite blocks, London Brick, Ecostock, Cradley, Formpave and Jetfloor, Bison Precast. Our product range comprises of clay bricks, Thermalite blocks, aggregate blocks, Red Bank chimney, roofing and flue systems, precast concrete and flooring products and Formpave permeable paving.

Forterra represents exactly what we do and have always done. Our purpose is to manufacture products that are the essential to the nation’s construction sector, helping our customers build with ease and confidence. Moreover, we continue to lead our industry in terms of standards and safety.

What we can offer you;

• Competitive salary and 27 days annual leave
• Monthly performance related bonus scheme
• Company Pension Scheme
• Employee Assistance Programme