Technical Services Specialist
- Recruiter
- Confidential
- Location
- Edinburgh
- Salary
- 30000.00 - 35000.00 GBP Annual
- Posted
- 13 Jun 2022
- Closes
- 11 Jul 2022
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Do you have experience configuring, maintaining, and troubleshooting PC hardware (Windows and Apple), in a process driven ITIL compliant environment?
Our client is a huge International IT Company looking for a Technical Services Specialist to join their fantastic team in Edinburgh.
If you are experienced in providing Windows Desktop/Server and Infrastructure Support this role could be perfect for you!
Salary: GBP30,000 - GBP35,000
Job Responsibilities:
* Provide technical support to internal staff and guests at all levels of seniority and IT literacy.
* Liaise with external support personnel where needed for the setup of special projects - such as shows, demonstrations and on-site training courses. Where appropriate, provide informal technical training to users for minor tasks.
* Configure/reconfigure computers for all employees, including software installations, network configurations, hardware integration, final testing, and migration of users' old data onto the newly built system.
* Log and update technical support incidents in incident management systems.
* Maintain availability of storage for ad-hoc backups of users' systems and for regular backups of all server resources. Take steps to ensure that users are making appropriate choices for the storage, protection, and security of their data.
* Co-operate with technical support staff outside the local region and contribute to delivering a coherent support strategy across the organisation worldwide.
* Install software on internal PCs as needed by various departments. Ensure systems are always kept current with security patches and with appropriate security software.
* Respect and maintain the confidentiality and security of sensitive files owned by the various departments, notably HR and Finance, and office-wide emails.
* Self-assess development or training needs applicable to the post and advise the Manager of options.
Required Experience:
* Experience configuring, maintaining, and troubleshooting PC hardware (Windows and Apple), in a process driven ITIL compliant environment.
* Ability to support Apple devices MacBooks / iPads in an enterprise environment
* Good system administration skills, focusing on Microsoft Windows Server 2016/2019/2022, Active Directory
* Proven problem-solving and technical support skills
* Ability to organize and complete more complex projects while still dealing effectively with routine support issues.
* Good interpersonal and communication skills. Ability to communicate to users at all levels of technical ability and understanding.
* Knowledge of TCP/IP networking, including knowledge of routine elements of this including structured cabling, switches, wireless networking, VPN, DNS and DHCP and wide area networking.
* Extremely high accuracy and attention to detail.
* The post-holder must also consider the operational implications of deploying or altering systems and anticipate and address side-effects and security implications.
* The post-holder must be able and willing to travel to other offices within the region to support operations and any special projects as required from time to time
* Desirable: Administration knowledge of Linux
Education & Certifications:
* Required: Degree in Technical subject, or appropriate work experience.
* Desirable: ITIL Foundation certification
* Desirable: Additional languages, in addition to English
Our client is a huge International IT Company looking for a Technical Services Specialist to join their fantastic team in Edinburgh.
If you are experienced in providing Windows Desktop/Server and Infrastructure Support this role could be perfect for you!
Salary: GBP30,000 - GBP35,000
Job Responsibilities:
* Provide technical support to internal staff and guests at all levels of seniority and IT literacy.
* Liaise with external support personnel where needed for the setup of special projects - such as shows, demonstrations and on-site training courses. Where appropriate, provide informal technical training to users for minor tasks.
* Configure/reconfigure computers for all employees, including software installations, network configurations, hardware integration, final testing, and migration of users' old data onto the newly built system.
* Log and update technical support incidents in incident management systems.
* Maintain availability of storage for ad-hoc backups of users' systems and for regular backups of all server resources. Take steps to ensure that users are making appropriate choices for the storage, protection, and security of their data.
* Co-operate with technical support staff outside the local region and contribute to delivering a coherent support strategy across the organisation worldwide.
* Install software on internal PCs as needed by various departments. Ensure systems are always kept current with security patches and with appropriate security software.
* Respect and maintain the confidentiality and security of sensitive files owned by the various departments, notably HR and Finance, and office-wide emails.
* Self-assess development or training needs applicable to the post and advise the Manager of options.
Required Experience:
* Experience configuring, maintaining, and troubleshooting PC hardware (Windows and Apple), in a process driven ITIL compliant environment.
* Ability to support Apple devices MacBooks / iPads in an enterprise environment
* Good system administration skills, focusing on Microsoft Windows Server 2016/2019/2022, Active Directory
* Proven problem-solving and technical support skills
* Ability to organize and complete more complex projects while still dealing effectively with routine support issues.
* Good interpersonal and communication skills. Ability to communicate to users at all levels of technical ability and understanding.
* Knowledge of TCP/IP networking, including knowledge of routine elements of this including structured cabling, switches, wireless networking, VPN, DNS and DHCP and wide area networking.
* Extremely high accuracy and attention to detail.
* The post-holder must also consider the operational implications of deploying or altering systems and anticipate and address side-effects and security implications.
* The post-holder must be able and willing to travel to other offices within the region to support operations and any special projects as required from time to time
* Desirable: Administration knowledge of Linux
Education & Certifications:
* Required: Degree in Technical subject, or appropriate work experience.
* Desirable: ITIL Foundation certification
* Desirable: Additional languages, in addition to English