Service Desk Analyst
- Recruiter
- Confidential
- Location
- Kent
- Salary
- 29000.00 - 32000.00 GBP Annual + Benefits
- Posted
- 10 Jun 2022
- Closes
- 08 Jul 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Service Desk Analyst GBP30,000 P/A
1st Line
2nd Line
Once in a lifetime opportunity to work for a renowned organisation on the side-lines of extreme sports. You will be providing hardware, laptop and desktop support to multiple users onsite and offsite. This is s role for a seasoned individual with a passion for quality service deliver. You must be open and ready to get involved in other areas of IT and jump in when needed. Think this speaks to you? Apply today!!!
Main Duties and Responsibilities
Answer incoming calls/ emails to the service desk, logging all calls into Jira Service desk, and assigning to relevant team.
Be aware of which location support analysts are working from- assign and reassign jobs as appropriate.
Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
Liaise with users, offer support over the phone with first level issues, i.e. account lock outs, password changes, and basic IT requests.
Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference
Support users with mobile telephones, acting as liaison between users and our mobile phone provider, and assist with mobile issues.
Procurement and initial set up of mobile devices and keep records up to date of numbers, IMEI, and phone contract information.
Create new user accounts, in line with IT policy and SOX compliance, and keep information correct in line with user changes within Active Directory.
Create orders within Procurement system as directed, keeping on top of orders and highlight delays or issues that arise.
To liaise with third party suppliers to procure hardware, software and maintenance.
To produce and maintain documentation required for IT Infrastructure management
To own new starter procedure, making sure all required hardware is ready for start date, welcome emails including IT induction shared, and process kept consistent for new starters at all locations
To send out communications to all staff, when required. Ensuring tone and consistency is correct and in line with company standards.
Ensure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.
To follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
Ensure compliance with SOX and GDPR regulations within IT Infrastructure
Technical Areas of Responsibility
Mobile Phones and Tablet devices
IT Hardware: Desktop and Laptop Support
Printers, Plotters and scanners
Desktop & Laptop Software : MS Office, O365, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software
Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations
Keep on top of company license renewals and requirements, ensuring renewal orders are placed within good time.
Other
??? To complete all mandatory training within specified timelines
1st Line
2nd Line
Once in a lifetime opportunity to work for a renowned organisation on the side-lines of extreme sports. You will be providing hardware, laptop and desktop support to multiple users onsite and offsite. This is s role for a seasoned individual with a passion for quality service deliver. You must be open and ready to get involved in other areas of IT and jump in when needed. Think this speaks to you? Apply today!!!
Main Duties and Responsibilities
Answer incoming calls/ emails to the service desk, logging all calls into Jira Service desk, and assigning to relevant team.
Be aware of which location support analysts are working from- assign and reassign jobs as appropriate.
Ensure logged jobs are reviewed and maintained, know when to reassign or escalate jobs to provide highest level service, follow up on calls and see through to resolution
Liaise with users, offer support over the phone with first level issues, i.e. account lock outs, password changes, and basic IT requests.
Keep departmental documentation up to date, ensuring all user assigned hardware correctly logged for reference
Support users with mobile telephones, acting as liaison between users and our mobile phone provider, and assist with mobile issues.
Procurement and initial set up of mobile devices and keep records up to date of numbers, IMEI, and phone contract information.
Create new user accounts, in line with IT policy and SOX compliance, and keep information correct in line with user changes within Active Directory.
Create orders within Procurement system as directed, keeping on top of orders and highlight delays or issues that arise.
To liaise with third party suppliers to procure hardware, software and maintenance.
To produce and maintain documentation required for IT Infrastructure management
To own new starter procedure, making sure all required hardware is ready for start date, welcome emails including IT induction shared, and process kept consistent for new starters at all locations
To send out communications to all staff, when required. Ensuring tone and consistency is correct and in line with company standards.
Ensure licenses and maintained renewed to support business continuity, and expiration reminder database kept up date and correct.
To follow the change management process at all times, ensuring all jobs logged and passed through the correct approval routes
Ensure compliance with SOX and GDPR regulations within IT Infrastructure
Technical Areas of Responsibility
Mobile Phones and Tablet devices
IT Hardware: Desktop and Laptop Support
Printers, Plotters and scanners
Desktop & Laptop Software : MS Office, O365, Windows OS, CAD Products, Adobe, Cintra, CRM and any other IT installed software
Peripheral hardware including but not limited to monitors, keyboard, mice, and docking stations
Keep on top of company license renewals and requirements, ensuring renewal orders are placed within good time.
Other
??? To complete all mandatory training within specified timelines