Technical Support Analyst (1st/2nd line)
- Recruiter
- Confidential
- Location
- Lancashire
- Salary
- 25000.00 - 27000.00 GBP Annual
- Posted
- 10 Jun 2022
- Closes
- 08 Jul 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Technical Support Analyst (1st/2nd line)
Location - Ribchester (Preston)
Salary - up to GBP25,440 plus shift allowance. (Circa GBP27,000 package)
Permanent Vacancy
ITS Resourcing are working with a growing IT Services organisation near Preston to source multiple Technical Support Analyst's. You will be providing 1st & 2nd line technical support for customers, primarily over the phone/remote desktop services, and attending customer sites where required.
This is an exciting opportunity to get on-board with a growing organisation, where plenty of progression and learning will be on offer. The successful candidate must be flexible in regards to shift patterns, this will include working 8-week rota which will have varied start times for an 8-hour shift (7am - 10:30am start) and will include 1 in 8 weeks working a night shift pattern. The shift pattern will also include some weekend work.
Role responsibilities
* 1st/2nd line support for incoming IT related issues through the organisations ticket system
* Maintain a high level of 1st-time fix rates, providing support via telephone, email and remote desktop services
* Act as a point of technical escalation for junior staff and customers, ensuring that incidents are fully managed through to resolution
* Ensuring all relevant data is captured and ticketing system / internal CRM is fully completed
* Provide an excellent level of customer service to internal and external customers
* Attend customer sites where required, providing onsite support and project activity - a pool car can be used for this type of work.
Requirements
* Strong knowledge of the Microsoft Office, Office365, Azure AD, Active Directory and Windows platform
* Previous experience configuring and troubleshooting End User Equipment (i.e., PCs, Laptops, Printers, Phones etc.)
* Experience across firewalls, basic network troubleshooting, backup's & Citrix would be beneficial.
* Experience in a service desk-based position, ideally working for another Managed Services Provider (MSP), providing support to external customers would be beneficial.
* Applicable accreditations would be advantageous
* Must be flexible to work shift patterns, as highlighted in the above overview
* Must be able to drive and own your own vehicle (due to location of offices)
40 hours per week, over the rota basis. This rota will include 7am - 10:30am starts, 5 X 8 hour shifts (i.e. 7am - 3pm), 1 in 3 weekends (days back in lieu), 1 in 8 weeks will also working a night shift pattern (can be worked form home).
Salary - up to GBP25,440 per annum plus shift allowance, package will work out to be circa GBP27,000 per annum plus overtime available. Lots of progression & learning available with this business
Location - Ribchester (Preston)
Salary - up to GBP25,440 plus shift allowance. (Circa GBP27,000 package)
Permanent Vacancy
ITS Resourcing are working with a growing IT Services organisation near Preston to source multiple Technical Support Analyst's. You will be providing 1st & 2nd line technical support for customers, primarily over the phone/remote desktop services, and attending customer sites where required.
This is an exciting opportunity to get on-board with a growing organisation, where plenty of progression and learning will be on offer. The successful candidate must be flexible in regards to shift patterns, this will include working 8-week rota which will have varied start times for an 8-hour shift (7am - 10:30am start) and will include 1 in 8 weeks working a night shift pattern. The shift pattern will also include some weekend work.
Role responsibilities
* 1st/2nd line support for incoming IT related issues through the organisations ticket system
* Maintain a high level of 1st-time fix rates, providing support via telephone, email and remote desktop services
* Act as a point of technical escalation for junior staff and customers, ensuring that incidents are fully managed through to resolution
* Ensuring all relevant data is captured and ticketing system / internal CRM is fully completed
* Provide an excellent level of customer service to internal and external customers
* Attend customer sites where required, providing onsite support and project activity - a pool car can be used for this type of work.
Requirements
* Strong knowledge of the Microsoft Office, Office365, Azure AD, Active Directory and Windows platform
* Previous experience configuring and troubleshooting End User Equipment (i.e., PCs, Laptops, Printers, Phones etc.)
* Experience across firewalls, basic network troubleshooting, backup's & Citrix would be beneficial.
* Experience in a service desk-based position, ideally working for another Managed Services Provider (MSP), providing support to external customers would be beneficial.
* Applicable accreditations would be advantageous
* Must be flexible to work shift patterns, as highlighted in the above overview
* Must be able to drive and own your own vehicle (due to location of offices)
40 hours per week, over the rota basis. This rota will include 7am - 10:30am starts, 5 X 8 hour shifts (i.e. 7am - 3pm), 1 in 3 weekends (days back in lieu), 1 in 8 weeks will also working a night shift pattern (can be worked form home).
Salary - up to GBP25,440 per annum plus shift allowance, package will work out to be circa GBP27,000 per annum plus overtime available. Lots of progression & learning available with this business