IT Assistant - Leading Barristers&; Chambers
IT Assistant - Leading Barristers' Chambers
Our client is a leading civil and commercial legal chambers, with a modern approach to client care and home to some of the most impressive QCs and exceptional junior talent around the world, offering a range of legal services in a variety of specialisms, to a whole host of industries.
They currently seek an IT Assistant whose primary responsibility is to provide first-line IT support to Chambers' members and staff.
Job Description:
The IT Assistant has primary responsibility for providing first line IT support including troubleshooting, training and management of conferencing equipment. You will play a key role supporting the Property & IT Manager to deliver a first-class service for Chambers' clients, barristers, pupils and staff.
You will be highly organised, calm under pressure and adept at proactively managing and prioritising competing demands. You will provide an outstanding service utilising the available technology and support functions to ensure their best effect and work within Chambers' core values.
You will report to the Property & IT Manager and ultimately the Chief Executive, working closely with them and supporting all staff, members and pupils within Chambers.
Core responsibilities:
* First line IT support to barristers, pupils and staff in Chambers (both hardware and software, including Chambers' hosted desktop system as well as diary and fees management software).
* MS 365 application support and administration.
* Managing Windows/Mac/mobile devices.
* Managing the set-up of rooms for conferences, seminars, receptions, and other PR events including reorganising furniture and the provision of projectors, flipcharts, video-conferencing support and other facilities as necessary.
* Managing the set up of workstations for new users and the relocation of equipment and cabling for existing users moving desk/office as well as other shared equipment from time to time.
* Liaising with service providers as necessary on the fees and diary system, website, internet wireless connection, video conferencing and telephone system.
* Training users, including the provision of training materials, on how to use Chambers' approved applications and software.
* Liaising with the HR & Regulatory Manager and the Property & IT Manager in relation to issues of data security and IT compliance.
* Proactively promoting and assisting with electronic document management to support paperless working as far as possible.
* Providing support to team colleagues as necessary and on any other projects or initiatives as required by the Chief Executive.
* Observe confidentiality in relation to all matters in Chambers and to comply with Chambers' procedures, all relevant regulations and all relevant sections of the Code of Conduct of the Bar of England and Wales.
* Any other roles or duties as required from time to time.
Client service:
Client service is about how you develop and sustain strong relationships with internal and/or external colleagues/clients, and oral and written communication with colleagues, clients and other third parties.
Comply with all aspects of the Chambers' core value of strong relationships.
Build and maintain working relationships with colleagues, solicitors, courts, other chambers and stakeholders, providing an excellent level of service to internal and external parties.
Manage incoming correspondence, emails, telephone calls and filing.
Take responsibility for alerting the appropriate person regarding any feedback received from a client/colleague.
Anticipate and consider client/colleague needs.
Use Plain English in all communications and ensure information is presented in a clear, logical and structured way.
Consider situations and use the appropriate form of communication, for example emails, letters, telephone, calls or face to face conversations.
When appropriate, make file notes of meetings or telephone calls.
Investigate problems to produce a satisfactory solution.
Make recommendations for continuous improvement of client/colleague experiences and processes.
Business, team and practice knowledge:
Business, team and practice knowledge is about your knowledge of the business and your team's business area and complying with business processes within Chambers.
Understand and follow the processes involved in your team's area.
Read Chambers' communications and support new initiatives.
Work within and adhere to all of Chambers' policies and procedures .
Comply with Chambers' records management procedures.
Adhere to client service.
Make yourself familiar with and comply in all respects with any new policies.
Team working:
Team working is about actively supporting and helping others.
Actively help others and seek assistance when required.
Cover the planned and unplanned absence of colleagues within your team.
Be aware of others' workloads and priorities in the team.
Be proactive and think ahead of the needs of others.
Understand the role and responsibilities of an IT Assistant and recognise those of others.
Be flexible and willing to go the extra mile when necessary to ensure work is completed on time.
Attend team meetings.
Actively listen and ask questions for clarity.
Ensure the appropriate forum is used for discussions.
Planning and Organisation:
Planning and organisation is about taking responsibility for organising your workload appropriately in a timely and accurate manner.
Commence work punctually each day.
Take responsibility for your work and speak to relevant people about actual and pending workload if problems arise.
Identify work that can be delegated to others and liaise with your Line Manager accordingly.
Effectively liaise with other support functions when appropriate.
Plan and prioritise work.
When you know you will be out of the office ensure a handover is undertaken for any ongoing items.
Request work when capacity allows.
Ensure that things are where they should be, when they should be and in the right order.
Notify the appropriate person if you are unable to attend a meeting or training and rearrange as necessary.
Personal Development:
Personal development is about gaining additional knowledge, skills and experience by taking on new challenges and learning new skills.
Identify and offer to take on additional responsibilities.
Work with your team to continuously develop effective ways of working within the business.
Where relevant and appropriate provide support to develop the skills of others.
Actively engage in Chambers' initiatives.
IT and typing skills:
Accurately produce documents, reports, letters, memo, attendance notes and emails.
Proof-read all typed communications to ensure they are appropriately presented and that spelling and grammar have been checked.
Amend marked up documents.
Comply with any house style in force from time to time.
Be competent in each of the firm's systems.
Person Specification
Qualifications, experience and knowledge
5 GCSEs or equivalent including Maths and English grade C/level 4 or above essential.
A Levels preferred but not essential.
Good spoken and written English - essential
Previous experience working in an IT support role - essential
Excellent knowledge of Microsoft software inc. MS365 - essential
Knowledge of Lex - desirable
Awareness of data protection legislation and principles of data confidentiality - desirable.
Understanding of data security threats relevant to working within a legal services environment - desirable
experience of working in a professional services environment - desirable
Essential skills and behaviours
Excellent interpersonal skills
Good organisational and time management skills; the ability to work in a disruptive environment with competing demands and to prioritise effectively
Potential to develop and take on senior responsibilities
Flexibility, adaptability and willingness to help out
The ability to be positive and take the initiative with a "can-do" attitude and positive, friendly approach
Customer focused: understands what this means and uses initiative to meet client needs and expectations
Good team player; supports the team and values the contribution of other team members
Communicates well and understands the importance of clear communication
Attention to detail
Commitment to equality and diversity
Ability to work unsupervised and plan own workload
Tact and diplomacy
Discretion and trustworthiness
Professional presentation
The role includes some aspects of manual handling and working in confined spaces (eg. moving hardware and cable management underneath workstations).
Occasional evening/weekend working may be required.
The successful candidate will be required to have a basic DBS check to undertake this role.
Our client is committed to equality and to fostering diversity in our profession. We will treat everyone equally and irrespective of their age, background, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity status, race, religion or belief, sex or sexual orientation.
For all enquiries please contact:
ABC Chambers Solutions LLP on (phone number removed) - 38 Chancery Lane, London, WC2A 1EN
Our client is a leading civil and commercial legal chambers, with a modern approach to client care and home to some of the most impressive QCs and exceptional junior talent around the world, offering a range of legal services in a variety of specialisms, to a whole host of industries.
They currently seek an IT Assistant whose primary responsibility is to provide first-line IT support to Chambers' members and staff.
Job Description:
The IT Assistant has primary responsibility for providing first line IT support including troubleshooting, training and management of conferencing equipment. You will play a key role supporting the Property & IT Manager to deliver a first-class service for Chambers' clients, barristers, pupils and staff.
You will be highly organised, calm under pressure and adept at proactively managing and prioritising competing demands. You will provide an outstanding service utilising the available technology and support functions to ensure their best effect and work within Chambers' core values.
You will report to the Property & IT Manager and ultimately the Chief Executive, working closely with them and supporting all staff, members and pupils within Chambers.
Core responsibilities:
* First line IT support to barristers, pupils and staff in Chambers (both hardware and software, including Chambers' hosted desktop system as well as diary and fees management software).
* MS 365 application support and administration.
* Managing Windows/Mac/mobile devices.
* Managing the set-up of rooms for conferences, seminars, receptions, and other PR events including reorganising furniture and the provision of projectors, flipcharts, video-conferencing support and other facilities as necessary.
* Managing the set up of workstations for new users and the relocation of equipment and cabling for existing users moving desk/office as well as other shared equipment from time to time.
* Liaising with service providers as necessary on the fees and diary system, website, internet wireless connection, video conferencing and telephone system.
* Training users, including the provision of training materials, on how to use Chambers' approved applications and software.
* Liaising with the HR & Regulatory Manager and the Property & IT Manager in relation to issues of data security and IT compliance.
* Proactively promoting and assisting with electronic document management to support paperless working as far as possible.
* Providing support to team colleagues as necessary and on any other projects or initiatives as required by the Chief Executive.
* Observe confidentiality in relation to all matters in Chambers and to comply with Chambers' procedures, all relevant regulations and all relevant sections of the Code of Conduct of the Bar of England and Wales.
* Any other roles or duties as required from time to time.
Client service:
Client service is about how you develop and sustain strong relationships with internal and/or external colleagues/clients, and oral and written communication with colleagues, clients and other third parties.
Comply with all aspects of the Chambers' core value of strong relationships.
Build and maintain working relationships with colleagues, solicitors, courts, other chambers and stakeholders, providing an excellent level of service to internal and external parties.
Manage incoming correspondence, emails, telephone calls and filing.
Take responsibility for alerting the appropriate person regarding any feedback received from a client/colleague.
Anticipate and consider client/colleague needs.
Use Plain English in all communications and ensure information is presented in a clear, logical and structured way.
Consider situations and use the appropriate form of communication, for example emails, letters, telephone, calls or face to face conversations.
When appropriate, make file notes of meetings or telephone calls.
Investigate problems to produce a satisfactory solution.
Make recommendations for continuous improvement of client/colleague experiences and processes.
Business, team and practice knowledge:
Business, team and practice knowledge is about your knowledge of the business and your team's business area and complying with business processes within Chambers.
Understand and follow the processes involved in your team's area.
Read Chambers' communications and support new initiatives.
Work within and adhere to all of Chambers' policies and procedures .
Comply with Chambers' records management procedures.
Adhere to client service.
Make yourself familiar with and comply in all respects with any new policies.
Team working:
Team working is about actively supporting and helping others.
Actively help others and seek assistance when required.
Cover the planned and unplanned absence of colleagues within your team.
Be aware of others' workloads and priorities in the team.
Be proactive and think ahead of the needs of others.
Understand the role and responsibilities of an IT Assistant and recognise those of others.
Be flexible and willing to go the extra mile when necessary to ensure work is completed on time.
Attend team meetings.
Actively listen and ask questions for clarity.
Ensure the appropriate forum is used for discussions.
Planning and Organisation:
Planning and organisation is about taking responsibility for organising your workload appropriately in a timely and accurate manner.
Commence work punctually each day.
Take responsibility for your work and speak to relevant people about actual and pending workload if problems arise.
Identify work that can be delegated to others and liaise with your Line Manager accordingly.
Effectively liaise with other support functions when appropriate.
Plan and prioritise work.
When you know you will be out of the office ensure a handover is undertaken for any ongoing items.
Request work when capacity allows.
Ensure that things are where they should be, when they should be and in the right order.
Notify the appropriate person if you are unable to attend a meeting or training and rearrange as necessary.
Personal Development:
Personal development is about gaining additional knowledge, skills and experience by taking on new challenges and learning new skills.
Identify and offer to take on additional responsibilities.
Work with your team to continuously develop effective ways of working within the business.
Where relevant and appropriate provide support to develop the skills of others.
Actively engage in Chambers' initiatives.
IT and typing skills:
Accurately produce documents, reports, letters, memo, attendance notes and emails.
Proof-read all typed communications to ensure they are appropriately presented and that spelling and grammar have been checked.
Amend marked up documents.
Comply with any house style in force from time to time.
Be competent in each of the firm's systems.
Person Specification
Qualifications, experience and knowledge
5 GCSEs or equivalent including Maths and English grade C/level 4 or above essential.
A Levels preferred but not essential.
Good spoken and written English - essential
Previous experience working in an IT support role - essential
Excellent knowledge of Microsoft software inc. MS365 - essential
Knowledge of Lex - desirable
Awareness of data protection legislation and principles of data confidentiality - desirable.
Understanding of data security threats relevant to working within a legal services environment - desirable
experience of working in a professional services environment - desirable
Essential skills and behaviours
Excellent interpersonal skills
Good organisational and time management skills; the ability to work in a disruptive environment with competing demands and to prioritise effectively
Potential to develop and take on senior responsibilities
Flexibility, adaptability and willingness to help out
The ability to be positive and take the initiative with a "can-do" attitude and positive, friendly approach
Customer focused: understands what this means and uses initiative to meet client needs and expectations
Good team player; supports the team and values the contribution of other team members
Communicates well and understands the importance of clear communication
Attention to detail
Commitment to equality and diversity
Ability to work unsupervised and plan own workload
Tact and diplomacy
Discretion and trustworthiness
Professional presentation
The role includes some aspects of manual handling and working in confined spaces (eg. moving hardware and cable management underneath workstations).
Occasional evening/weekend working may be required.
The successful candidate will be required to have a basic DBS check to undertake this role.
Our client is committed to equality and to fostering diversity in our profession. We will treat everyone equally and irrespective of their age, background, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity status, race, religion or belief, sex or sexual orientation.
For all enquiries please contact:
ABC Chambers Solutions LLP on (phone number removed) - 38 Chancery Lane, London, WC2A 1EN