Trainee Helpdesk Administrator
- Recruiter
- Confidential
- Location
- Abingdon
- Salary
- 16000.00 - 18000.00 GBP Annual
- Posted
- 10 Jun 2022
- Closes
- 08 Jul 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Position - Trainee Helpdesk Administrator
Location - Abingdon
Reporting to - Service Delivery Manager
Desired Experience & or Qualifications
• GCSE Qualifications in Maths and English at grade C or above (or equivalent)
• Experience using Microsoft office packages including Word and Excel
• GCSE qualifications in ICT or a Finance/Accounts related discipline at grade C or above (or equivalent)
• Previous employment in an administrative role in an office environment
• Customer Service qualification
Typical Duties
We are seeking a Trainee Helpdesk Administrator to work for a national Facilities Management organisation in Abingdon. The Trainee Programme will provide work experience in the Service Desk function of the business, offering you a flavour of the work involved in this area. Some of the duties you can expect to undertake include:
• Scheduling and allocation of reactive maintenance for directly employed operations teams and / or supply chain
• Programming of minor work & project orders for directly employed operations teams and / or supply chain
• Allocation of servicing orders & issue of service reports to clients on completion
• Making appointments with customers
• Issuing reports to clients for follow on work & recommendations
• Tracking job progress against pre-determined KPI's & updating the database. Challenging & escalating unreasonable delays where necessary
• Reporting back to clients and operational teams on works progress and completion. Requesting extension of target end date on client database when required
• Inputting of goods receipt notes & time sheets into database & filing into archives
• Scanning RAMs & site files, inputting into database & filing into archives
• Creating Purchase Orders as part of the procurement process for materials & sub-contractor orders
• General administration duties as and when required
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with the business operational requirements and contractual obligations
Remuneration Package
• Annual salary up GBP16,000 - GBP18,000 per annum (subject to skills, qualifications and experience)
• Up to 36 days paid annual leave
• Excellent Company Pension
• Free Life Assurance - 6 times annual salary
• Access to a wide variety of benefits aimed at enhancing your wellbeing including an Employee Assistance and Health and Wellbeing programme
• Training and Development
• Discounted Private Health Care Scheme
• Discounted Gym Membership
Location - Abingdon
Reporting to - Service Delivery Manager
Desired Experience & or Qualifications
• GCSE Qualifications in Maths and English at grade C or above (or equivalent)
• Experience using Microsoft office packages including Word and Excel
• GCSE qualifications in ICT or a Finance/Accounts related discipline at grade C or above (or equivalent)
• Previous employment in an administrative role in an office environment
• Customer Service qualification
Typical Duties
We are seeking a Trainee Helpdesk Administrator to work for a national Facilities Management organisation in Abingdon. The Trainee Programme will provide work experience in the Service Desk function of the business, offering you a flavour of the work involved in this area. Some of the duties you can expect to undertake include:
• Scheduling and allocation of reactive maintenance for directly employed operations teams and / or supply chain
• Programming of minor work & project orders for directly employed operations teams and / or supply chain
• Allocation of servicing orders & issue of service reports to clients on completion
• Making appointments with customers
• Issuing reports to clients for follow on work & recommendations
• Tracking job progress against pre-determined KPI's & updating the database. Challenging & escalating unreasonable delays where necessary
• Reporting back to clients and operational teams on works progress and completion. Requesting extension of target end date on client database when required
• Inputting of goods receipt notes & time sheets into database & filing into archives
• Scanning RAMs & site files, inputting into database & filing into archives
• Creating Purchase Orders as part of the procurement process for materials & sub-contractor orders
• General administration duties as and when required
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with the business operational requirements and contractual obligations
Remuneration Package
• Annual salary up GBP16,000 - GBP18,000 per annum (subject to skills, qualifications and experience)
• Up to 36 days paid annual leave
• Excellent Company Pension
• Free Life Assurance - 6 times annual salary
• Access to a wide variety of benefits aimed at enhancing your wellbeing including an Employee Assistance and Health and Wellbeing programme
• Training and Development
• Discounted Private Health Care Scheme
• Discounted Gym Membership