Rental Administrator

The Rent on Time Administrator will play a key part in the success of the Rent on Time service, by providing a first-class tenancy and rent payment administration service.

Undertaking and overseeing elements of the tenancy administration, this is a very busy role and the ability to stay calm under pressure is key along with excellent attention to detail and the ability to multi-task and communicate with customers over the telephone and in person.

The Role

Support the Rent on Time function to deliver a seamless service to Rent on Time customers, including:
Processing of new Rent on Time applications to include checking and collecting required information and adding properties onto the system
Running reports and generating rent lists
Downloading bank transactions and updating bank statement lists
Issuing daily rent lists to agents for confirmation
Allocation of rental payments
Daily quality checking of rent lists prior to authorisation for payment
Deposit management and registration
Processing of tenancy agreements and extensions where required
Taking a small amount of rental payments over the phone using the online system
Assisting with Rent on Time portfolio transfer administration
Processing refund and deposit return requests for authorisation
Taking inbound calls from agents and tenants
Managing the Rent on Time inboxes
Incepting, renewing and terminating rent guarantee policies
Archiving properties following vacation from the Rent on Time service
Assist with Rent on Time audits when required
Assist with Rent on Time claims administration when required
Carry out any other tasks that may be required of you from your team leader or line manager

The Candidate

Strong administration background
Methodical
Organised
Excellent attention to detail
Strong multitasker
Excellent computer skills with good working knowledge of all standard Microsoft programs
Excellent grammar, both verbal and written
Excellent telephone manner with the ability to build relationships
The ability to work unsupervised
A real zest for life, enthusiasm, professionalism and a positive "can do" attitude
Polite and courteous with all customers and colleagues
Sincere, reliable and honest
A great team player
Flexible during busy periods

Further information

As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days
Death in Service benefit of x4 salary
Company pension scheme
Very generous maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

Ref: (Apply online only)