CRM Business Engagement Manager
Are you a CRM systems expert? Are you looking for a new challenge where you can expand your skills? Then look no further!
We are recruiting for a CRM Product Manager to join an exciting Service Innovation team as part of a leading charity/ membership organisation just outside High Wycombe, Buckinghamshire! This is a hybrid role which comes with a range of fantastic benefits!
Job role:
To maximize the return on investment in the CRM system by optimizing understanding, consistency of use, adoption, data integrity, and requests for development across the company. This is a hands-on role and you will regularly work with other stakeholders and cross-functional teams acting as a bridge between the technical and service innovation/business development teams to ensure the technology solutions are practical and meet the needs of the business.
Salary: GBP35,000 plus discretionary bonus
Working hours: 35 hours per week, Monday-Friday
Key responsibilities:
* Lead on business and process change implementation, providing input and solutions in relation to the CRM system.
* Provide training and support through face-to-face training and production of online resources, for all teams to ensure maximum benefit from working with the CRM.
* Ensure the approach to data integrity in the system is regularly reviewed and action is taken to ensure consistency and reduce duplication or inaccuracy.
* Champion adoption of the CRM creating a wider understanding of the value it brings.
* Work with teams across the organisation to identify priority areas for development.
* Development of dashboard/reports which can be regularly updated with key performance information and shared with Managers across the organisation.
* Identify areas where the system is under-used or could provide improved ways or working and raise with the appropriate managers.
You will need:
* Proven success in leading CRM training and adoption processes
* Change management experience
* Fully understands the value the CRM can deliver
* Sound business, financial, and process knowledge to assess impact
* Knowledge of common CRM software tools and their application
* Outstanding communication skills
* Analytical thinking
* Proven ability to develop and deliver effective training
We are recruiting for a CRM Product Manager to join an exciting Service Innovation team as part of a leading charity/ membership organisation just outside High Wycombe, Buckinghamshire! This is a hybrid role which comes with a range of fantastic benefits!
Job role:
To maximize the return on investment in the CRM system by optimizing understanding, consistency of use, adoption, data integrity, and requests for development across the company. This is a hands-on role and you will regularly work with other stakeholders and cross-functional teams acting as a bridge between the technical and service innovation/business development teams to ensure the technology solutions are practical and meet the needs of the business.
Salary: GBP35,000 plus discretionary bonus
Working hours: 35 hours per week, Monday-Friday
Key responsibilities:
* Lead on business and process change implementation, providing input and solutions in relation to the CRM system.
* Provide training and support through face-to-face training and production of online resources, for all teams to ensure maximum benefit from working with the CRM.
* Ensure the approach to data integrity in the system is regularly reviewed and action is taken to ensure consistency and reduce duplication or inaccuracy.
* Champion adoption of the CRM creating a wider understanding of the value it brings.
* Work with teams across the organisation to identify priority areas for development.
* Development of dashboard/reports which can be regularly updated with key performance information and shared with Managers across the organisation.
* Identify areas where the system is under-used or could provide improved ways or working and raise with the appropriate managers.
You will need:
* Proven success in leading CRM training and adoption processes
* Change management experience
* Fully understands the value the CRM can deliver
* Sound business, financial, and process knowledge to assess impact
* Knowledge of common CRM software tools and their application
* Outstanding communication skills
* Analytical thinking
* Proven ability to develop and deliver effective training