Bureau / Bill Validation Specialist (Utilities)
- Recruiter
- Confidential
- Location
- Leicester
- Salary
- 20000.00 - 22500.00 GBP Annual + Company Bonus Scheme, Perkbox, EAP
- Posted
- 09 Jun 2022
- Closes
- 04 Jul 2022
- Sectors
- Engineering, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
Data-driven with a customer focus
Voted as 'Consultancy of the Year' with the 'Best Business Solution' at TECLA 2021, Consultus is a leading provider of net zero and energy services. Lauded for a 'world-class' service with an exceptional reputation, we have one of the highest client retention rates in the industry and have been voted 'Most Trusted Consultancy' for 2 years running.
Delivering a variety of net zero and energy solutions, The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we're looking for great minds to help us support people on their Net Zero journey.
As a Bureau Specialist, all you need is:
Energy/Utilities Industry experience
Logical thinking skills
A customer-focused approach
Effective and proactive problem-solving skills
Computer literate (MS Office/365) with a focus on attention to detail
We are invested in you!
We want to build a team for the future, not just today. That's why we're committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve processes.
We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards. Perkbox allows you to create a benefits package which is unique to you! In addition, you'll receive:
Access to Company Bonus Scheme
Ongoing training and development, to help you become the best.
A clear progression pathway
External 'Employee Assistance Programme' and continuous initiatives, to support mental and physical wellbeing.
Flexible Working Scheme, to ensure a comfortable work-life balance.
Beautiful working environment in our new modern offices in Leicester.
The role
The position is responsible for the administration, analytical and general day-to-day functions of the Bureau clients within the Bureau Team, with a focus on day-to-day delivery of client focused tasks and assisting the designated Consultant / Bureau Manager with their duties.
The role includes the timely and accurate completion of invoice validation and the regular production of accompanying reports; of query resolution, of updates to the database's site, meter, contract and consumption data, and updates to energy cost and budget information which lead to the delivery of an efficient, accurate and professional service to clients. The role is also responsible for ensuring that processes are refined and adhered to and ensuring timely notification to the Consultant and Client Delivery Teams of any further actions needed to be undertaken by the client. Common tasks include:
Review client estates monthly for accuracy - check for any additions / deletions
Process all additions, closures and deletions (change of tenancies) in a timely manner
Update internal systems with accurate information/data to maintain accuracy
Accurately entering utility invoice/s information into the validation software
Validating the client's 'cost of gas' and 'cost of power' against reports from suppliers
Ensuring billed rates, metering charges, transportation charges and other charges are validated and the validation software is updated as required
Daily updating and issuing of clients' reports, in accordance with their SLA's
Payment files issued (weekly) on the agreed day
Manage any internal, client, supplier and third party queries through to completion
Maintain query logs in the agreed format
Fully manage the client's mailbox within the agreed SLA's
Manage disconnection notices within the agreed SLA's
Build and maintain a strong and healthy relationship with client's, supplier's, third parties and internal staff
Accurately update the customer's energy usage data on a monthly basis and ensuring profiles are updated per supplier information
Carrying out PayCheck historic bill validation on an ad hoc basis
Supporting the wider team by performing other duties that may be requested and agreed, or advised by the Line Manager from time to time
Committed to inclusion and diversity
The Consultus International Group is an organisation represented by individuals from all backgrounds. We are proud to continue building a team which embraces inclusion, so encourage suitable applications from a diverse array of talent
Voted as 'Consultancy of the Year' with the 'Best Business Solution' at TECLA 2021, Consultus is a leading provider of net zero and energy services. Lauded for a 'world-class' service with an exceptional reputation, we have one of the highest client retention rates in the industry and have been voted 'Most Trusted Consultancy' for 2 years running.
Delivering a variety of net zero and energy solutions, The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we're looking for great minds to help us support people on their Net Zero journey.
As a Bureau Specialist, all you need is:
Energy/Utilities Industry experience
Logical thinking skills
A customer-focused approach
Effective and proactive problem-solving skills
Computer literate (MS Office/365) with a focus on attention to detail
We are invested in you!
We want to build a team for the future, not just today. That's why we're committed to your development and wellbeing and value your opinion. As part of your role, you will have your say on how we can improve processes.
We understand that everyone has their own needs, which is why we provide our people with Perkbox rewards. Perkbox allows you to create a benefits package which is unique to you! In addition, you'll receive:
Access to Company Bonus Scheme
Ongoing training and development, to help you become the best.
A clear progression pathway
External 'Employee Assistance Programme' and continuous initiatives, to support mental and physical wellbeing.
Flexible Working Scheme, to ensure a comfortable work-life balance.
Beautiful working environment in our new modern offices in Leicester.
The role
The position is responsible for the administration, analytical and general day-to-day functions of the Bureau clients within the Bureau Team, with a focus on day-to-day delivery of client focused tasks and assisting the designated Consultant / Bureau Manager with their duties.
The role includes the timely and accurate completion of invoice validation and the regular production of accompanying reports; of query resolution, of updates to the database's site, meter, contract and consumption data, and updates to energy cost and budget information which lead to the delivery of an efficient, accurate and professional service to clients. The role is also responsible for ensuring that processes are refined and adhered to and ensuring timely notification to the Consultant and Client Delivery Teams of any further actions needed to be undertaken by the client. Common tasks include:
Review client estates monthly for accuracy - check for any additions / deletions
Process all additions, closures and deletions (change of tenancies) in a timely manner
Update internal systems with accurate information/data to maintain accuracy
Accurately entering utility invoice/s information into the validation software
Validating the client's 'cost of gas' and 'cost of power' against reports from suppliers
Ensuring billed rates, metering charges, transportation charges and other charges are validated and the validation software is updated as required
Daily updating and issuing of clients' reports, in accordance with their SLA's
Payment files issued (weekly) on the agreed day
Manage any internal, client, supplier and third party queries through to completion
Maintain query logs in the agreed format
Fully manage the client's mailbox within the agreed SLA's
Manage disconnection notices within the agreed SLA's
Build and maintain a strong and healthy relationship with client's, supplier's, third parties and internal staff
Accurately update the customer's energy usage data on a monthly basis and ensuring profiles are updated per supplier information
Carrying out PayCheck historic bill validation on an ad hoc basis
Supporting the wider team by performing other duties that may be requested and agreed, or advised by the Line Manager from time to time
Committed to inclusion and diversity
The Consultus International Group is an organisation represented by individuals from all backgrounds. We are proud to continue building a team which embraces inclusion, so encourage suitable applications from a diverse array of talent