Administrator

Administrator
Location: Warrington, WA2 8RF
Salary: GBP21k - GBP23k, DOE
Contract: Full Time, Permanent
Hours: 37 hours per week
As a committed people company, we strive to attract employees who have the desire to work hard and who wish to develop and build a career. We are currently looking for an Administrator to join our enthusiastic team at HSL Compliance, one of the leading companies in the legionella compliance industry providing services to Local Authorities and Housing Associates throughout the UK.
Administrator - About the Role:
Reporting to the Operations Support Manager, the Administrator role is to provide the Area Management team with support to manage all operations in the business area and to provide them with support to control the activities of staff to achieve the best possible financial and operational performance of the area. Provide the Area Management Team with support to ensure the areas contribution to Regional Objectives is achieved or exceeded. It will also include liaising with customers to ensure all HSL Compliance work processes are carried out in line with the customers' needs and requirements.
Main Duties & Responsibilities:
• On receipt of an order ensure a contract file is created which contains all enquiry information, and that the order is entered relevant contract register (Excel spreadsheet).
• Generate all contract correspondence, and create the service director which will run the entire programme
• Book in sites as requested.
• Carry out invoicing on Sage, and ensure that the invoicing is entered on the contract register against the relative order.
• Updating contract registers with completed works from Parts Usage for work in progress before COP each Tuesday
• Updating programmes and supporting account manager
General Administration:
• Reception and telephone duties
• Providing information as required by the central services department
• Maintain quality management system
• Deal with daily enquires from service engineers and customers
• Raise calls to engineers when they require additional works
• Maintain a safe working environment for self and others.
• Ensure the office supplies are maintained to fulfill staff requirements.
• Ensure efficient and effective use of equipment and consumables with due consideration of environmental requirements.
Customer Care:
• Liaise with customers to ensure all HSL Compliance work process are carried out in line with the customers' needs and requirements.
• Assist the Administration Supervisor in their absence from the Office by dealing with all customer phone calls promptly and courteously. Deal with logging of customer, sites and suppliers' enquiries / complaints, ensure they are delegated
Administrator - About the Successful Applicant:
Experience, Skills & Requirements
• Excellent customer service and communication, both written and verbal
• Strong administration and strong ICT skills
• Highly organised, with a keen eye for detail and an effective team player
• GCSE grade C and above in English and Mathematics
Customer Account Co-ordinator - Benefits:
As a valued employee within an expanding business, you will receive:
• Competitive salary (dependent on experience and qualifications)
• 25 days holiday per annum plus bank holidays
• Company sick pay scheme & pension
• On-going career progression within an expanding business
If you have the skills and experience we require for this role and are looking for a new challenge, please forward your up to date CV, along with a relevant cover letter, explaining why you should be considered for this role.
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