Customer Service Administrator

Agenda Screening Services are the UK's longest established independent background screening organisation. We carry out background screening for over 400 businesses, both here in the UK and globally. We conduct background screening for over 400 businesses, across a number of different sectors including motorsport, government, aviation and financial services.
We are looking for people with a great attention to detail and excellent communication skills, who have a strong work ethic and an ability to work a pat of a diverse team, supporting both our customers and candidate network.
Working as part of a supportive team, the successful candidates will be required to undertake background screening checks on candidates ahead of them starting employment with some of the biggest brands/ companies within the UK and globally. This may mean undertaking referencing, completing ID verification or processing criminal record checks.
Candidates who have worked within a customer service or call centre environment are highly advantageous along with candidates who may have had previous experience of processing background screening checks. Candidates who speak additional languages are also highly desired.
Basic Requirements:
* Strong communication skills with an ability to liaise with both candidates and clients autonomously.
* High attention to detail and the ability to operate within our fast-paced environment.
* Ability to follow processes with a high degree of accuracy
* Strong written and spoken English with an ability to communicate via both telephone and email.
* The ability to work in a fast-paced environment whilst managing and prioritising your own workload.
* Work within the wider team but able to use own initiative
* Able to follow instructions from leadership in order to achieve a common goal and deliver against set targets.
Duties and Responsibilities:
* Checking and validating documents
* Conducting finance and criminal record checks
* Confirming employment history, processing references
* Researching details using the internet and 3rd parties
* Inbound and outbound calls to / from candidates / references / clients
* Ensuring candidate / client records are up to date
* Work within the wider team but able to use own initiative
* Able to follow instructions from Supervisors and Managers to complete set work-load accurately.
What you can expect from us:
* Ongoing commitment and support towards personal development, regular personal reviews, structured career path and personal funding set aside for training in an annual training bank account.
* Following successful completion of your probation your salary will increase.
* Significant benefits through Agenda's participation in the 'Great Place to Work Scheme', including an additional holiday day for your birthday, remuneration review and salary grade increase upon completion of your probation, free tea/coffee and free parking.
* Regular company social events, dress down days and charity fundraising activities for Agenda's chosen annual charity.
* Monthly employee awards in recognition of commitment to our values, and the opportunity to have your thoughts heard through forums/suggestions which are subsequently reviewed and discussed by senior management.
Agenda only recruits people with integrity who are honest and trustworthy and who have a great work ethic. To enable us to hire the very best people we will conduct a full and comprehensive background and pre-employment screening as an essential part of the recruitment process