Operational Controller
- Recruiter
- Confidential
- Location
- Colchester
- Salary
- Competitive
- Posted
- 09 Jun 2022
- Closes
- 07 Jul 2022
- Sectors
- Banking & Financial Services
- Contract Type
- Permanent
- Hours
- Full Time
Operational Controller
Location Colchester, Essex
Working Hours 42-56 per week as dictated by the needs of the business on a day-to-day basis.
Reporting To: Operations Managers
Main Duties and Responsibilities
Your primary responsibilities will include:
Monitoring and responding to calls and requests from all Client locations and staff
To provide our customers with a level of security in accordance with their requirements.
To act in a professional, courteous and proper manner to all persons you have direct or indirect contact with whilst carrying out your duties and comply with all company procedures and policies
To always be in possession a valid SIA licence relevant for the sector within which you will be working and to display it clearly whilst on duty.
To maintain the Daily Occurrence log and produce detailed shift Handover documentation.
Ensure the integrity of our Mobile Response and site-based colleagues Health and Safety by effective use of the Lone Worker Monitoring and vehicle tracking Systems.
Within your abilities and resources, ensure that all sites are fully staffed at all times and cover short falls in site cover.
Monitoring all CCTV system cameras and alarms and responding as required in line with procedures
Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally
Report to the Duty Manager any incident outside of your experience or control and follow all actions and issues as required
Demonstrate an excellent understanding of all systems in use in the Control Room
Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner and/or customer
Receive calls from customers and Monitoring Stations and escalate as required in line with procedures.
Compile daily, weekly, monthly reports as required.
Produce high quality Reports relating to all Incidents in a timely manner
To inform your employer and the SIA of any changes to your address and any other changes as detailed within your Terms and Conditions of employment
Present a positive image of Oakpark Security at all times.
Maintain effective relationships with clients, colleagues, suppliers, external partners and other stakeholders to ensure cohesive delivery of services.
Complete all training and compliance with company policies in relation to the use of vehicles, equipment and PPE.
Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training/development activities.
Special Conditions:
Ensure compliance with statutory requirements and local protocols including for example the GDPR confidentiality policies; organisational policies, and Health and Safety at Work requirements.
Carry out duties in line with organisational policy on Equality and Diversity and be sensitive and caring to the needs of others, promoting a positive approach to a harmonious working environment.
Promote and safeguard the welfare of children, young people and vulnerable adults that you come into contact with through practice.
Customer Care
Proactively maintain regular engagement with key client contacts in line with client expectations.
Financial Responsibilities
This post holder has no authority for financial approval or to commit Oakpark Security Systems Ltd to any financial agreements.
General Accountabilities and Responsibilities
Ensure compliance with appropriate legislation, Code of Conduct, policies and procedures.
Treat all information acquired through your employment, both formally and informally, in strict confidence. Any breach of which will be regarded as subject to disciplinary investigation.
Ensure compliance with and actively promote Health and Safety at work legislation, policies and procedures.
Carry out any other duties as may be required by the company from time to time.
The foregoing is not exhaustive, nor is it intended to be. The role will require considerable flexibility, both in terms of specific tasks and Hours of work, although the Company will always try to minimise disruption to the work/life balance of the role.
About You:
Experience in CCTV monitoring or Control Room operations is desirable)
Computer literate with a variety of software, including Microsoft Office and bespoke software packages
Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
Ability to accurately follow detailed processes
Strong communication and customer service skills
Ability to build and maintain relationships with a strong teamwork ethic
A positive attitude and ability to deal with pressure professionally
A highly motivated individual
Your Package:
* GBP10.20 per hour.
* Company pension scheme.
Our colleagues are important to us and this is why we place a priority on looking after our Vertas Family through the below rewards and wellbeing package.
Online wellbeing support for all colleagues and their household including:
* Virtual GP Appointments.
* Second Medical Opinion.
* Help to stop smoking.
* Mental Health Counselling.
* How to prevent burnout at work.
* Life Events Counselling.
* Healthy Living Support including personal exercise and diet plan.
* Financial Guidance on budgeting and financial education.
* Legal guidance to simplify and signpost on legal issues or concerns.
In addition we also offer the following to all colleagues:
* LifeWorks Discount Scheme.
* Personal Development Opportunities.
* Mental Health First Aiders.
* Annual Colleague Awards
Location Colchester, Essex
Working Hours 42-56 per week as dictated by the needs of the business on a day-to-day basis.
Reporting To: Operations Managers
Main Duties and Responsibilities
Your primary responsibilities will include:
Monitoring and responding to calls and requests from all Client locations and staff
To provide our customers with a level of security in accordance with their requirements.
To act in a professional, courteous and proper manner to all persons you have direct or indirect contact with whilst carrying out your duties and comply with all company procedures and policies
To always be in possession a valid SIA licence relevant for the sector within which you will be working and to display it clearly whilst on duty.
To maintain the Daily Occurrence log and produce detailed shift Handover documentation.
Ensure the integrity of our Mobile Response and site-based colleagues Health and Safety by effective use of the Lone Worker Monitoring and vehicle tracking Systems.
Within your abilities and resources, ensure that all sites are fully staffed at all times and cover short falls in site cover.
Monitoring all CCTV system cameras and alarms and responding as required in line with procedures
Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally
Report to the Duty Manager any incident outside of your experience or control and follow all actions and issues as required
Demonstrate an excellent understanding of all systems in use in the Control Room
Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner and/or customer
Receive calls from customers and Monitoring Stations and escalate as required in line with procedures.
Compile daily, weekly, monthly reports as required.
Produce high quality Reports relating to all Incidents in a timely manner
To inform your employer and the SIA of any changes to your address and any other changes as detailed within your Terms and Conditions of employment
Present a positive image of Oakpark Security at all times.
Maintain effective relationships with clients, colleagues, suppliers, external partners and other stakeholders to ensure cohesive delivery of services.
Complete all training and compliance with company policies in relation to the use of vehicles, equipment and PPE.
Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training/development activities.
Special Conditions:
Ensure compliance with statutory requirements and local protocols including for example the GDPR confidentiality policies; organisational policies, and Health and Safety at Work requirements.
Carry out duties in line with organisational policy on Equality and Diversity and be sensitive and caring to the needs of others, promoting a positive approach to a harmonious working environment.
Promote and safeguard the welfare of children, young people and vulnerable adults that you come into contact with through practice.
Customer Care
Proactively maintain regular engagement with key client contacts in line with client expectations.
Financial Responsibilities
This post holder has no authority for financial approval or to commit Oakpark Security Systems Ltd to any financial agreements.
General Accountabilities and Responsibilities
Ensure compliance with appropriate legislation, Code of Conduct, policies and procedures.
Treat all information acquired through your employment, both formally and informally, in strict confidence. Any breach of which will be regarded as subject to disciplinary investigation.
Ensure compliance with and actively promote Health and Safety at work legislation, policies and procedures.
Carry out any other duties as may be required by the company from time to time.
The foregoing is not exhaustive, nor is it intended to be. The role will require considerable flexibility, both in terms of specific tasks and Hours of work, although the Company will always try to minimise disruption to the work/life balance of the role.
About You:
Experience in CCTV monitoring or Control Room operations is desirable)
Computer literate with a variety of software, including Microsoft Office and bespoke software packages
Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
Ability to accurately follow detailed processes
Strong communication and customer service skills
Ability to build and maintain relationships with a strong teamwork ethic
A positive attitude and ability to deal with pressure professionally
A highly motivated individual
Your Package:
* GBP10.20 per hour.
* Company pension scheme.
Our colleagues are important to us and this is why we place a priority on looking after our Vertas Family through the below rewards and wellbeing package.
Online wellbeing support for all colleagues and their household including:
* Virtual GP Appointments.
* Second Medical Opinion.
* Help to stop smoking.
* Mental Health Counselling.
* How to prevent burnout at work.
* Life Events Counselling.
* Healthy Living Support including personal exercise and diet plan.
* Financial Guidance on budgeting and financial education.
* Legal guidance to simplify and signpost on legal issues or concerns.
In addition we also offer the following to all colleagues:
* LifeWorks Discount Scheme.
* Personal Development Opportunities.
* Mental Health First Aiders.
* Annual Colleague Awards