Service Co-ordinator
- Recruiter
- Confidential
- Location
- Surrey
- Salary
- Competitive
- Posted
- 08 Jun 2022
- Closes
- 06 Jul 2022
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Service Co-ordinator
Permanent
Competitive salary
Monday to Friday 8.30am - 5pm
Camberley, Surrey
Our client is a leading team of fire protection, commercial security systems and BEMS specialists based in Surrey, and they are now looking for an experienced Service Co-ordinator to join their busy team. The ideal candidate will have the ability to manage corporate clients in order to maintain and fulfil all new installations, maintenance and repairs. You will also have experience scheduling work for field engineers and planning their days.
Service Co-ordinator
Job Description
Schedule work orders with suitable field engineers
Liaise daily with engineers to ensure service jobs are completed
Liaise with engineers for missing paperwork and certificates
Open and maintain customer accounts by recording account information
Raise Jobs following receipt of a client's purchase order
Monitor all service agreements to ensure visits are carried out as per contract
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Raise callouts assist with placement of orders, refunds, or exchanges
Place or cancel orders
Service Co-ordinator
Essential Skills/Experience/Qualifications
Previous experience working within a similar role, booking schedules, planning in work for engineers, managing engineers' diaries etc
Ability to multi-task, prioritise and manage time effectively
Proven customer support experience, and the ability to communicate at all levels
Permanent
Competitive salary
Monday to Friday 8.30am - 5pm
Camberley, Surrey
Our client is a leading team of fire protection, commercial security systems and BEMS specialists based in Surrey, and they are now looking for an experienced Service Co-ordinator to join their busy team. The ideal candidate will have the ability to manage corporate clients in order to maintain and fulfil all new installations, maintenance and repairs. You will also have experience scheduling work for field engineers and planning their days.
Service Co-ordinator
Job Description
Schedule work orders with suitable field engineers
Liaise daily with engineers to ensure service jobs are completed
Liaise with engineers for missing paperwork and certificates
Open and maintain customer accounts by recording account information
Raise Jobs following receipt of a client's purchase order
Monitor all service agreements to ensure visits are carried out as per contract
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Raise callouts assist with placement of orders, refunds, or exchanges
Place or cancel orders
Service Co-ordinator
Essential Skills/Experience/Qualifications
Previous experience working within a similar role, booking schedules, planning in work for engineers, managing engineers' diaries etc
Ability to multi-task, prioritise and manage time effectively
Proven customer support experience, and the ability to communicate at all levels