Service Desk Technician
Service Desk Technician
Fulltime, Monday to Friday
We are looking for a customer focused, technically minded individual to play a key role within our vibrant office in Derby.
There's lots to do ???
Offering support for our purpose built inhouse system
You will:
• Be the point of contact for any queries within the system both internally and across the company resolving tasks effectively and efficiently.
• Diagnose and provide support for our IT hardware & software, for new and existing users.
• Ensure all queries are logged and dealt with inside agreed SLA's and analyse and report on trends.
• Produce and maintain documentation for upcoming and existing software releases.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
• Reduce customer down-time, by use of workarounds and ultimately solutions / fixes.
• Ensure any major incidents are escalated to the appropriate person.
About You!
Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate:
• Excellent interpersonal & relationship building skills.
• Logical thinking, along with strong experience of problem solving, troubleshooting and fault-finding software applications issues.
• Outstanding customer service skills with a positive outlook.
• Excellent documentation and knowledge sharing skills.
• Able to translate technology into simple terms.
• Experience of laptop builds and supporting both in house and external customers.
• Experience of helping users to convey information to both technical and non-technical people within the business.
What you can expect from us
• A great working environment, with friendly and supportive colleagues.
• Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
• Regular social events, including Summer and Christmas celebrations.
• Flexible working arrangements
• Holiday allowance that rises with each year of service. There is also an option to buy / sell holiday.
• Matched Share Scheme
• Pension scheme with generous employer contributions.
• Enhanced Parental Leave
• Volunteer Days
• Employee Assistance Programme
• Employee Discount Portal
• Cycle to Work Scheme
• Free fruit boxes
• And lots, lots more
Fulltime, Monday to Friday
We are looking for a customer focused, technically minded individual to play a key role within our vibrant office in Derby.
There's lots to do ???
Offering support for our purpose built inhouse system
You will:
• Be the point of contact for any queries within the system both internally and across the company resolving tasks effectively and efficiently.
• Diagnose and provide support for our IT hardware & software, for new and existing users.
• Ensure all queries are logged and dealt with inside agreed SLA's and analyse and report on trends.
• Produce and maintain documentation for upcoming and existing software releases.
• Ensure that a high level of customer service and support is provided to all internal and external customers.
• Reduce customer down-time, by use of workarounds and ultimately solutions / fixes.
• Ensure any major incidents are escalated to the appropriate person.
About You!
Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate:
• Excellent interpersonal & relationship building skills.
• Logical thinking, along with strong experience of problem solving, troubleshooting and fault-finding software applications issues.
• Outstanding customer service skills with a positive outlook.
• Excellent documentation and knowledge sharing skills.
• Able to translate technology into simple terms.
• Experience of laptop builds and supporting both in house and external customers.
• Experience of helping users to convey information to both technical and non-technical people within the business.
What you can expect from us
• A great working environment, with friendly and supportive colleagues.
• Plenty of learning opportunities, including subscriptions, training courses and lunch & learns.
• Regular social events, including Summer and Christmas celebrations.
• Flexible working arrangements
• Holiday allowance that rises with each year of service. There is also an option to buy / sell holiday.
• Matched Share Scheme
• Pension scheme with generous employer contributions.
• Enhanced Parental Leave
• Volunteer Days
• Employee Assistance Programme
• Employee Discount Portal
• Cycle to Work Scheme
• Free fruit boxes
• And lots, lots more