Customer Service Officer

Customer Services Officer (Call Centre)

Chichester (40% office-based, 60% remote working)

£20,185 per annum

Permanent, full time working 35 hours per week, between 8:00 am - 8:00 pm

We are recruiting a Customer Services Officer to work in our customer service contact centre (call centre).

Our brilliant benefits include, a 35 hour working week, 26 days holiday plus public/bank holidays, a Health Cash Plan, an excellent pension scheme where we contribute up to 10%, an employee discount portal and much, much more. You will also have the opportunity to work for an organisation whose social purpose is to help provide people with a home.

At the Hyde Group, our vision is to provide a great home for everyone. Our values guide the way we operate as a business: we’re customer driven, inclusive, collaborative and innovative.

As a Customer Services Officer, you will be delivering an exemplar front line Customer Service via all media, including telephone, web, email and white mail, ensuring a high quality information and advice service is provided in line with Hyde's vision, policies and service promise.

Duties of a Customer Services Officer:

• Acting as a first point of contact for customers across the Hyde brand.
• Handling between 30-50 demanding telephone enquiries daily.
• Referring specialist and complex enquiries to relevant teams.
• Providing a great customer service across all platforms.
• Meeting or exceeding KPIs / targets.
• Building and maintaining excellent rapport with our customers.

The successful candidate will be required to work 35 hours per week in shifts between 8am to 8pm Monday to Friday (on rare occasions you may be required on work on a Saturday due to business demands). Please note, all late shifts will be worked from home.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.