Customer Services Advisor

Closing Date: 8th June 2022

Interviews: w/c 13th June 2022

We are looking to recruit a Customer Services Advisor.

At the Hyde Group, our vision is to provide a great home for everyone. Our values guide the way we operate as a business: we’re customer driven, inclusive, collaborative and innovative.

As a Customer Services Advisor you will deliver an exemplar front line Customer Service via all media, including telephone, web, email and white mail, ensuring a high quality information and advice service is provided in line with Hyde's Vision, Policies and Service Promise.

Duties of a Customer Service Advisor:

• Act a first point of contact for customers, providing a responsive service in order to generate measurable customer satisfaction and continually improve service levels.
• Handle all enquiries, referring specialist and complex enquiries to relevant teams in accordance with Hyde's core behaviours and appropriate procedures whilst maximising customer satisfaction/experience through exemplar service delivery.
• Meet or exceed expected Key Performance Indicator (KPI) targets ensuring the achievement of target call resolution
• Maximise the use of all information technology, specifically the CMS (Contract Management System) to maintain accurate up to date records at all times.
• Accurately update system records in a timely manner and produce grammatically correct system notes, letters and emails, following company guidelines on written material
• Attend all coaching and training sessions that are required and requested by the Team Leader and Support Team

We offer a great flexible benefits package, a 35 hour working week, a fantastic pension scheme and the opportunity to work for an organisation whose social purpose is to help provide people with a home.

Diversity and inclusion are integral to the Hyde Group as a social business, and critical in delivering our vision of a great home for everyone. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.