Community Housing Officer – Independent Living

Permanent - Part Time (25 hours per week)

Are you passionate about delivering outstanding services to customers? Can you think outside the box and bring about change in our communities? If this sounds like you, then this could be the perfect role for you.

Here at Johnnie Johnson Housing, we are now looking for a Community Housing Officer – Independent Living, to come and join us working 25hrs per week based out of our Independent Living Scheme Leconfield House in Ilkley.

As Community Housing Officer – Independent Living, you will provide a highly visible community-based service, engaging with residents on a day-to-day basis, gaining a deep understanding of their needs and priorities and developing outcome focused action plans that meet their aspirations. You’ll respond to residents’ queries and feedback in a timely manner, always striving to improve customer satisfaction. Using your knowledge of housing management, including voids, lettings, income collection, anti-social behaviour, and tenancy management, you’ll deliver a responsive and sensitive service to those who are at risk, making referrals where appropriate to relevant agencies. You will support the development of sustainable communities so that residents live, grow and thrive, together through the delivery of outstanding customer service, community engagement and health and wellbeing activities.

So now you’ve heard a bit about the role, let us tell you a bit about the team! It’s important to know who you might be working with, right?

Our Team

Our team is really lovely (if we don’t mind saying so ourselves!). You’ll join our team of Community Housing Officers, who are all passionate about delivering outstanding services to customers, as well as working with likeminded people, you will use the most recent up to date technology. We don’t just provide support to our customers, we support each other too. We work incredibly hard, but we also like to have fun!

About You

Our Community Housing Officer will have previous experience in a similar role and be comfortable working in a dispersed team. You’ll be a great communicator who puts customers at the heart of everything you do and like having direct contact with residents. Able to encourage participation and facilitate resident engagement, you will be adaptable and embrace change and have the ability to develop partnerships to support vulnerable residents and prevent social isolation.

And the benefits of working for us?

We’ve adopted a completely agile way of working meaning you can work from home too. As long as our residents and customers are put first, we’ll also give you a degree of flexibility using our ‘My Lifestyle’ guidelines, meaning you can attend the important things in life. So, whether you’ve got a gym class you’d love to attend, your child’s school play or maybe it’s just that you’ve got a new fridge being delivered, we will work with you to be flexible!

We also offer a fantastic holiday allowance of 33 days per annum (including statutory holidays) which rises to 38 days after 5 years’ service (pro-rata for fixed term contracts). We can offer you a 35-hour working week, an enhanced 5% employer contribution pension scheme and a recognition scheme with both financial and non-financial rewards such as gift vouchers, early finishes or even a later start! There’s loads more fantastic benefits too – you can find out more about these on our careers site!

About us

Johnnie Johnson is a not-for-profit housing association, housing over 8,000 residents across the North West, North East, Yorkshire and Derbyshire. Our vision Living Longer, Living Better is simply about helping people age well and live independently for longer.