German Speaking Technical Support Engineer

Citrix Cloud Support Engineer (German speaker) Hybrid or RemoteIreland based

FTE, Permanent???50,000 - ???60,000

A role within the team involves working on the market leading Citrix Cloud and Citrix DaaS. The team focuses on delivering technical support to high performance, high quality and highly secure software that delivers remote access to applications and desktops from any device from anywhere. The role is part of the rapidly growing Dublin Support team or can be based with our new team in Prague.

There are opportunities for career progression into senior and lead positions as well diversifying into other departments and roles.

We will give you the chance to work on groundbreaking technology products that are fuelling the growth of cloud computing. Being part of the team means collaborating as part of a larger group to solve issues and provide a world class experience to our customers.

Primary Duties / Responsibilities

• Providing technical assistance on Citrix products to customers of small to medium size via phone, email and/or remote access
• Conducting problem analysis and collaboratively identifying problems of minimal to moderate complexity
• Achieving and maintaining agreed service levels along with other established goals
• Publishing articles on moderately complex technical support issues in Citrix's Knowledge Centred Support systems
• Documenting cases and resolutions clearly in the CRM system, taking ownership of hot and/or more critical cases when required

Requirements (Education and Experience)

• Must possess a Degree/Dip in Science, Computing, Information Systems or equivalent experience
• Fluent speaker in both English and German
• Probably at least one year of experience in a technical customer support environment or field experience
• Ability to understand technical issues and apply technical concepts
• Possesses good problem solving and analytical skills
• Strong written and verbal communication skills, as well as listening skills
• Good understanding of Windows Desktop/Server and networking/WEB protocols (such as TCP/IP/HTTPS/DNS)

Successful candidates???

• Want to work on diverse products, each requiring different technologies, methodologies and approaches to solving problems
• Love to continuously learn and improve through external/internal courses, mentoring or on-the-job training
• Are passionate about technology and naturally curious about cloud-centric virtualized world
• Ability to work both independently and well with others
• Outstanding problem-solving skills with an eye for details and the desire to problem solve