Account Manager
- Recruiter
- Confidential
- Location
- Daventry
- Salary
- Competitive
- Posted
- 23 May 2022
- Closes
- 20 Jun 2022
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
What is the purpose of the role?
To manage the relationship with the customer for individual supply channels dealing with both service, customer queries, escalations and reporting. Build and control the communications, strategy and forecasting to ensure the customer receives premium service and communication. Own the customer experience. Working with the wider Clipper Account management teams to align with ways out working across the contract and work with operational colleagues to lead specific customer projects.
Focusing on service, strategy and communications. To deliver timely and accurate service and communications to the customer and internal Clipper colleagues. Work with commercial and account leadership teams to validate cost and contractual needs of varying customer requirements and ensure all legal and financial approvals are in place prior to commencement to protect Clipper commercially and reputationally. Delivery account growth.
In this role you are accountable for:
Full accountability for the achievement of agreed service level agreements and KPIs for the customer working with wider Clipper teams
Ensuring the Account Management team capitalises on opportunities to improve the service and planning for customers to assist with operational planning and grows the operational footprint
Ownership of the Account Manager's business plan, operational & financial goals and objectives which are linked to Clipper's overall business strategy
Professional management of current contract(s) in order to ensure customer satisfaction and retain existing business.
To be aware of the customers' medium to longer term challenges (6-18 months) and to take appropriate steps and interventions through the involvement of the site's leadership team to be proactively manage challenges.
Provide input and own deliverables in the business unit plan
Act as single point of contact for customer channels as specifically defined for the role
Own relationship management with the customer
Required skills, knowledge and experience:
Business Skills:
Providing effective and accurate information to customers and for period reviews etc
Developing recommendations
Establish, effectively manage & scrutinise operational / behavioural KPI's
Knowledge:
Full appreciation / application of the principles of Logistics Operations, including pre-retail / value add and returns processing
On top of industry developments
Experience:
Implementing of CI principles
Able to share best practice
Monitor and control the DC to ensure adherence to H&S legal requirements
Owned end to end project delivery
Business Skills:
• interfacing with representatives of customers and their suppliers by face / email
• Commercial acumen
Knowledge:
• Understand the culture and ethos of the commercial contracts
• Knowledge of fashion & electrical returns processing
Experience:
• Managing a customer relationship
• Customer service experience
• Pharma / Commerce / Operations
To manage the relationship with the customer for individual supply channels dealing with both service, customer queries, escalations and reporting. Build and control the communications, strategy and forecasting to ensure the customer receives premium service and communication. Own the customer experience. Working with the wider Clipper Account management teams to align with ways out working across the contract and work with operational colleagues to lead specific customer projects.
Focusing on service, strategy and communications. To deliver timely and accurate service and communications to the customer and internal Clipper colleagues. Work with commercial and account leadership teams to validate cost and contractual needs of varying customer requirements and ensure all legal and financial approvals are in place prior to commencement to protect Clipper commercially and reputationally. Delivery account growth.
In this role you are accountable for:
Full accountability for the achievement of agreed service level agreements and KPIs for the customer working with wider Clipper teams
Ensuring the Account Management team capitalises on opportunities to improve the service and planning for customers to assist with operational planning and grows the operational footprint
Ownership of the Account Manager's business plan, operational & financial goals and objectives which are linked to Clipper's overall business strategy
Professional management of current contract(s) in order to ensure customer satisfaction and retain existing business.
To be aware of the customers' medium to longer term challenges (6-18 months) and to take appropriate steps and interventions through the involvement of the site's leadership team to be proactively manage challenges.
Provide input and own deliverables in the business unit plan
Act as single point of contact for customer channels as specifically defined for the role
Own relationship management with the customer
Required skills, knowledge and experience:
Business Skills:
Providing effective and accurate information to customers and for period reviews etc
Developing recommendations
Establish, effectively manage & scrutinise operational / behavioural KPI's
Knowledge:
Full appreciation / application of the principles of Logistics Operations, including pre-retail / value add and returns processing
On top of industry developments
Experience:
Implementing of CI principles
Able to share best practice
Monitor and control the DC to ensure adherence to H&S legal requirements
Owned end to end project delivery
Business Skills:
• interfacing with representatives of customers and their suppliers by face / email
• Commercial acumen
Knowledge:
• Understand the culture and ethos of the commercial contracts
• Knowledge of fashion & electrical returns processing
Experience:
• Managing a customer relationship
• Customer service experience
• Pharma / Commerce / Operations