Customer Service Advisor (Temporary)

Customer Service Advisor (Temporary)
Castle Donington, Derby

About Us

Established in 2010, Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, the length and breadth of the UK and Ireland. We are a manufacturer of specialist hospital beds and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.

Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support, as well as learning and development opportunities, to ensure that employees are able to succeed.

We’re now looking for a personable Customer Service Advisor to join us on a full-time basis, working Tuesday to Saturday, and deliver a high-quality service to our customers.

The Benefits

- Salary of £20,400 per annum
- 22 days’ holiday plus Bank Holidays
- Annual bonus potential
- Reward and recognition programme
- Pension
- Great training
- Develop your career with a family-oriented business
- Make an impact working as part of our customer service function

This is a brilliant opportunity for an experienced customer service professional to gain insight into the health sector with our growing, highly successful company.

In this varied and exciting role, no two days will be the same and you will have the chance to showcase your excellent people skills as you engage with customers from all backgrounds.

We believe that our people are what makes us great, so we will invest in your training and development as well as providing excellent rewards and bonuses for your hard work.

The Role

As a Customer Service Advisor, you’ll be our first line of response to customer queries, ensuring they consistently receive outstanding customer service and our brilliant reputation is maintained.

Specifically, you will build excellent relationships with our customers, responding to calls and directing or escalating them, where applicable, to the necessary team.

Additionally, you will undertake some light administrative duties, ensuring our internal system is updated with key information.

About You

To be considered a Customer Service Advisor, you’ll need:

- Previous customer service and/or call centre experience in a similar role
- Proficiency in Microsoft packages, including MS Excel spreadsheets
- Excellent written and verbal communication skills
- A professional telephone manner

Other organisations might call this position Customer Service Executive, Call Centre Advisor, Contact Centre Agent, Customer Operations Rep, Customer Service Representative, Customer Service Rep, Customer Care Advisor, Customer Support Advisor, Customer Care Executive, or Client Services Rep.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you are a friendly and enthusiastic Customer Service Advisor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.