Helpdesk Operative

An opportunity has arisen within our Estates & Facilities section for a Helpdesk Operative, to support the delivery of all property related requirements across all stations within South Yorkshire.

Helpdesk Operative
Contract: Permanent
Salary: £19,650 - £20,043 (Grade 3)
Hours: 37 Hours Per Week
Work Pattern: Monday – Friday (Flexi-Time)
Location: Command Headquarters, Eyre Street, Sheffield, S1 3FG

Overall Purpose of Job

The successful candidate will be responsible for the provision of technical advice and support to enable the efficient operation of Estates and Facilities department and for the administration duties related to the repair and maintenance function of the Fire Service Estate.

Working to department KPIs and ensuring excellent customer service, quality and efficiency at all-times.

Key Responsibilities:

• Assist with planning, allocation and supervision of in-house and contractor resources to repair requests ensuring compliance with Fire Service procedures and standards.
• Ensure that all work and contractor visits are reported to the relevant site, booked in and names or engineers / personnel attending are logged .
• Assist the Office & Help Desk Manager by monitoring and evaluating the progress of work to ensure deadlines and targets are achieved and that works are carried out in accordance with appropriate regulations and to an appropriate standard.
• Ensure that a weekly update report is generated from TecForge outlining completed / outstanding works for each contractor is produced.
• Comply at all times with the Code of Conduct for officers of the Authority and such other professional requirements as to standards of conduct

The successful person, as a minimum, must have:

• Recognised apprenticeship, C&G qualification, NVQ3 or equivalent (for example in Electrical or Mechanical Installation / Engineering, Administration).
• Knowledge of working on a busy facilities customer focused helpdesk with proved track record of customer service, quality and integrity
• Knowledge of computerised data entry and retrieval from databases and spreadsheets.
• Proven ability to assess the technical implications of a building related task, including the ability to assess priority and resourcing.

Closing date for applications is 09:00am hours on Monday 6th June 2022.

If you would like to find out more, please click the apply button. You will be directed to our website, where you can complete your application for this position.

All applications will be given equal consideration and we particularly welcome applications from individuals from ethnic minority backgrounds, women, those who identify as Lesbian, Gay, Bisexual, Transgender, or Other (LGBT+) or are disabled as these groups are currently underrepresented within our workforce.

SYFR also offer a guaranteed interview scheme in relation to disability and further details of this can be found on our website.

Please note the appointment is subject to successful pre-employment screening i.e. asylum and immigration check, references, medical screening, substance misuse testing and Disclosure Scotland Criminal Records Check or Enhanced DBS check (formerly CRB) if applicable.

No agencies please.