Service Desk Analyst (ICT Assistant)
- Recruiter
- networx
- Location
- Stoke-on-Trent
- Salary
- 23690.00 GBP Annual
- Posted
- 21 May 2022
- Closes
- 27 May 2022
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Service Desk Analyst (ICT Assistant)
GBP23,690 a year
Stoke, Stoke-on-Trent
Permanent, Full Time - 35 hours per week
Closing Date 13th June 2022
Our client is looking for a Service Desk Analyst to provide technical support for their ICT systems, giving great customer service and helping everyone to use technology effectively.
Job requirements
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Providing excellent customer service on the ICT service desk, providing first and second line support.
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Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish.
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Setting up and maintaining mobile equipment.
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Supporting the whole ICT team with administrative duties.
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Providing support and guidance on how to use technology provided to their staff.
What they're looking for
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Experience in a customer service role and an ICT support environment.
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Good working knowledge of Microsoft admin systems like Active Directory.
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Ability to solve problems using your own initiative and prioritise work to meet deadlines.
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Great communication skills.
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Someone who is compassionate and supportive and happy to help no matter how big or small the problem is.
Help them to make sure everyone in their region has access to a happy home. Apply now!
They'll be interviewing as they go so might close the application process early if they find the right person.