Senior Support Engineer
- Recruiter
- Confidential
- Location
- Liverpool
- Salary
- Competitive
- Posted
- 19 May 2022
- Closes
- 13 Jun 2022
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
Our client is a trusted provider of IT services to small and medium sized business throughout North West England and has had significant growth over the last few years. As the business is expanding they are now seeking an energetic Senior support engineer with excellent 2nd and 3rd line experience to Join the team.
This is a fantastic opportunity to join an enthusiastic growing businesses bringing your level of expertise and self-driven attitude to deliver outstanding results to our customers!
Location: Speke (Hybrid working)
Salary: GBP40k - GBP45k depending on experience
(including 22days Holiday + Bank holidays and Onsite Parking)
You will primarily provide strong 2nd/3rd line escalated support handling and resolving support requests from by fault finding and diagnosing complex issues both remotely and Onsite for the customer.
Key responsibilities:
Dealing with complex support requests, mainly via the phone and using our remote management and automation system
Fault finding and diagnosing both complex and basic issues
Onsite client visits to resolve problems, assess requirements or install new systems
Providing technical advice, assistance and guidance to clients over the phone and onsite
Actively promote the provision of goods, services and solutions to our clients when in their interest to do so - this is not a sales role, but we will expect you to be focused on recommending the right products and services when appropriate
Working both independently using your own initiative and also working as a team
Delivering and/or managing customer IT projects
Assisting and mentoring more junior support engineers to help them improve their technical and support
Our ideal applicant will have/be;
You will have an excellent technical knowledge of IT systems within an IT managed service environment.
Have proven 2nd and 3rd line experience in dealing with complex troubleshooting cases.ort.
Qualified to A level or higher within a computer related subject.
A natural problem solver able to work under pressure
Passionate about excellent customer service with the ability to communicate affectively.
eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via (url removed)
This is a fantastic opportunity to join an enthusiastic growing businesses bringing your level of expertise and self-driven attitude to deliver outstanding results to our customers!
Location: Speke (Hybrid working)
Salary: GBP40k - GBP45k depending on experience
(including 22days Holiday + Bank holidays and Onsite Parking)
You will primarily provide strong 2nd/3rd line escalated support handling and resolving support requests from by fault finding and diagnosing complex issues both remotely and Onsite for the customer.
Key responsibilities:
Dealing with complex support requests, mainly via the phone and using our remote management and automation system
Fault finding and diagnosing both complex and basic issues
Onsite client visits to resolve problems, assess requirements or install new systems
Providing technical advice, assistance and guidance to clients over the phone and onsite
Actively promote the provision of goods, services and solutions to our clients when in their interest to do so - this is not a sales role, but we will expect you to be focused on recommending the right products and services when appropriate
Working both independently using your own initiative and also working as a team
Delivering and/or managing customer IT projects
Assisting and mentoring more junior support engineers to help them improve their technical and support
Our ideal applicant will have/be;
You will have an excellent technical knowledge of IT systems within an IT managed service environment.
Have proven 2nd and 3rd line experience in dealing with complex troubleshooting cases.ort.
Qualified to A level or higher within a computer related subject.
A natural problem solver able to work under pressure
Passionate about excellent customer service with the ability to communicate affectively.
eSift have been appointed as the resource partner and we are managing this role on behalf of our client. To apply for this position please click on the "apply now" button below. Your CV will then be held on our central database, if for any reason you do not wish us to retain your details please contact us via (url removed)