Operations Administrator / Office Manager
- Recruiter
- Confidential
- Location
- Tewkesbury
- Salary
- 28000.00 - 30000.00 GBP Annual
- Posted
- 17 May 2022
- Closes
- 13 Jun 2022
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
My prestigious client is seeking to recruit an Operations Administrator. You will be responsible for providing strong operational support to a team of customer service members. This would suit someone who has exceptional levels of customer service with previous or current experience of managing a team. Offering a superb salary of GBP28,000 - GBP30,000 per annum DOE, plus superb benefits.
THE ROLE AS AN OPERATIONS ADMINISTRATOR / OFFICE MANAGER
Be responsible for the effective utilisation and performance of a customer service team
Ensure staff are following the required Technical Support systems and procedures
Coach and mentor, the team
Assist the Head of Operations in highlighting any deficiencies in team and/or team member performance
Using product knowledge, assist the client to resolve the issue by phone
Liaise with clients on engineer's ETA and access
Organise engineers' re-attendance if required and update clients
Assess on a day-to-day basis that we have effective deployment of engineer resources
Plan for PPM requirements
Check all jobs are being completed in a timely manner
SKILLS AND ATTRIBUTES:
People management skills, ability to inspire, lead and motivate a team
Strong planning and organisational skills
Accuracy and attention to detail
Initiative and decisiveness
Good IT skills, particularly when it comes to database management and spreadsheets
Problem-solving skills and the ability to work on a tactical and strategic level
BENEFITS:
Fantastic progression opportunities
Generous holiday entitlement
Critical illness insurance
Permanent health insurance
Private medical insurance
Opportunity to gain valuable experience
Professional and progressive organisation
Supportive and friendly team
Onsite parking
If this role sounds of interest to you, please send your CV to Lilly in the first Recruitment.
RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you have not heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.
COM1
THE ROLE AS AN OPERATIONS ADMINISTRATOR / OFFICE MANAGER
Be responsible for the effective utilisation and performance of a customer service team
Ensure staff are following the required Technical Support systems and procedures
Coach and mentor, the team
Assist the Head of Operations in highlighting any deficiencies in team and/or team member performance
Using product knowledge, assist the client to resolve the issue by phone
Liaise with clients on engineer's ETA and access
Organise engineers' re-attendance if required and update clients
Assess on a day-to-day basis that we have effective deployment of engineer resources
Plan for PPM requirements
Check all jobs are being completed in a timely manner
SKILLS AND ATTRIBUTES:
People management skills, ability to inspire, lead and motivate a team
Strong planning and organisational skills
Accuracy and attention to detail
Initiative and decisiveness
Good IT skills, particularly when it comes to database management and spreadsheets
Problem-solving skills and the ability to work on a tactical and strategic level
BENEFITS:
Fantastic progression opportunities
Generous holiday entitlement
Critical illness insurance
Permanent health insurance
Private medical insurance
Opportunity to gain valuable experience
Professional and progressive organisation
Supportive and friendly team
Onsite parking
If this role sounds of interest to you, please send your CV to Lilly in the first Recruitment.
RE acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
RE Recruitment would like to thank you for applying for the above role. We do try to come back to all applications however if you have not heard from a consultant within 5 working days, this unfortunately means that you have been unsuccessful.
COM1