IT Support Manager

IT Support Manager Job Job based in Worcester c.GBP45,000

Your new company
Hays are working with an expert legal firm that delivers results for their clients across England and Wales. Providing legal support to both businesses and individuals this business provides a qualify service and are dedicated to delivering excellent client care. As a result they are consistently recognised as a leading law firm by Legal 500. Following growth and changes within their teams based in Worcestershire we are recruiting for a permanent IT Support Manager job.

Your new role
Reporting to the Head of IT and IT Director, in this job you will manage and maintain the service quality of this businesses IT support by managing KPIs for the function. You will deliver the service, responding to feedback as well as business needs. You will respond to change working to improve IT user experience and ensure end user services are delivered to OLAs and SLAs. This will include introducing new systems and software and supporting team with ad-hoc projects as required. You will manage c.10 reports using data to identify training and development needs and support the team. You will also oversee IT provision for office moves, refurbs and changes as well as maintaining existing IT desktop estate.

What you'll need to succeed
We are looking for IT professionals with previous experience managing an IT support team, ideally within a professional services environment. You will be able to build good relationships across IT and wider business as well as managing IT support in a multi-site business. You will have service management experience, ideally working in a ITIL setting and have implementation experience. You will have ability to manage projects, products and services and apply technical knowledge to solve problems. Any experience managing budgets, working with vendors as well as contract negotiations and service management would also be preferred.

What you'll get in return
In return this business can offer a base salary c.GBP40,000-GBP50,000 based upon experience. You'll accrue 27 days holiday + bank holidays, as well as qualify for a bonus scheme and other benefits. This is business is in the UK Top 70 Law Firms and provide a range of legal services including being flexible to needs of their clients.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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