Labour Controller
- Recruiter
- Confidential
- Location
- Northwich
- Salary
- 24000.00 - 26000.00 GBP Annual
- Posted
- 17 May 2022
- Closes
- 13 Jun 2022
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Labour Controller
Northwich
Up to GBP26,000 + End of year bonus, 25 days holiday plus bank holidays,
08:00am - 17:00pm
About the Client:
* Our client, specialists in the Fire industry, are seeking a hardworking and passionate Labour Controller based around the Northwich area to join their team on a permanent basis.
The Role:
* To control and co-ordinate operational delivery within the company, ensuring the schedule of work for Engineers achieves the highest levels of customer service and engineer productivity. Involves both forward planning and reactive problem resolution on an ongoing basis, working closely with other departments to ensure the full business cycle from order to cash collection can be completed.
* Planning all works nationally for the company on a rolling weekly basis, liaising with both clients and Engineers. In practice, this involves working on both the present week and the following weeks to track progress and ensure the schedules are filled and works are completed on time.
* Providing exceptional customer service and building strong relationships with key contacts to retain existing and new business.
* Ensuring exemplary service and reporting in line with any specific Service Level Agreements.
* Supporting the Engineers in the field ensuring they have the correct H&S training, job information, equipment, stationary etc. acting as a point of liaison for them with the customer and relevant internal departments.
* Assisting with arranging travel and hotel accommodation for Engineers working away from home. This involves raising Purchase Orders and checking expenditure is in line with the budget and the company's expenses policy.
* Tracking work completion and the return of worksheets from Engineers, supplying full and accurate invoicing information to the Accounts team.
* Generating or providing various management reports (KPIs, invoicing, weekly and monthly business updates etc).
* Any other ad hoc tasks for the management team that help to maintain service and the division's commercial/financial commitments.
Qualities Required:
* Relevant and broad experience as a Labour Controller, Planner, Scheduler or Operations Manager.
* Relevant industry experience would be an advantage but not essential.
* Exceptional people skills (strong communicator, service orientated, supportive and helpful to colleagues)
* Calm, resilient and flexible with experience in a fast-paced service environment.
* Experienced user of e-mail and Microsoft Office, especially Excel.
* Experience of operating at a hands-on level, but simultaneously being able to bring about improvement in the role
Northwich
Up to GBP26,000 + End of year bonus, 25 days holiday plus bank holidays,
08:00am - 17:00pm
About the Client:
* Our client, specialists in the Fire industry, are seeking a hardworking and passionate Labour Controller based around the Northwich area to join their team on a permanent basis.
The Role:
* To control and co-ordinate operational delivery within the company, ensuring the schedule of work for Engineers achieves the highest levels of customer service and engineer productivity. Involves both forward planning and reactive problem resolution on an ongoing basis, working closely with other departments to ensure the full business cycle from order to cash collection can be completed.
* Planning all works nationally for the company on a rolling weekly basis, liaising with both clients and Engineers. In practice, this involves working on both the present week and the following weeks to track progress and ensure the schedules are filled and works are completed on time.
* Providing exceptional customer service and building strong relationships with key contacts to retain existing and new business.
* Ensuring exemplary service and reporting in line with any specific Service Level Agreements.
* Supporting the Engineers in the field ensuring they have the correct H&S training, job information, equipment, stationary etc. acting as a point of liaison for them with the customer and relevant internal departments.
* Assisting with arranging travel and hotel accommodation for Engineers working away from home. This involves raising Purchase Orders and checking expenditure is in line with the budget and the company's expenses policy.
* Tracking work completion and the return of worksheets from Engineers, supplying full and accurate invoicing information to the Accounts team.
* Generating or providing various management reports (KPIs, invoicing, weekly and monthly business updates etc).
* Any other ad hoc tasks for the management team that help to maintain service and the division's commercial/financial commitments.
Qualities Required:
* Relevant and broad experience as a Labour Controller, Planner, Scheduler or Operations Manager.
* Relevant industry experience would be an advantage but not essential.
* Exceptional people skills (strong communicator, service orientated, supportive and helpful to colleagues)
* Calm, resilient and flexible with experience in a fast-paced service environment.
* Experienced user of e-mail and Microsoft Office, especially Excel.
* Experience of operating at a hands-on level, but simultaneously being able to bring about improvement in the role