Customer Support Co-ordinator
- Recruiter
- Confidential
- Location
- Swindon
- Salary
- Competitive
- Posted
- 13 May 2022
- Closes
- 10 Jun 2022
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
Our client is keen to recruit a Customer Support Coordinator to join their growing team just outside of Swindon
The Role:
To ensure that customers are given a high level of customer service from general enquiry to delivery and after sales service. To provide support to Business Development Managers (BDM)
Responsibilities:
* Guarantee excellent service by collecting all relevant information from a customer relating to their enquiry
* Providing customers with information on quotes, orders and enquiries, particularly on the phone, in conjunction with BDM
* Provide quotation and proposal support to BDMs
* Process customer orders within 24 hours of receiving them
* Acknowledge customer orders and invoice customer shipments.
* Support marketing activities
* Maintain an accurate and up to date CRM database - clean the database by telephone contact with customers.
* Process call purchase agreements for stocked items through Syspro ERP system
* Process customer repairs and returns within 24 hours
* Ordering, shipping and tracking of demonstration orders
* Processing of sample orders
* Process letters of credit
* Manage all aspects of goods import and export, including relevant legislation that impacts the company
* Projects relating to specific customers or specific products as required by the business
General Activities
* Answering the phone and taking messages
* Cover for other Customer Support Coordinator's holiday
* Other tasks that may be needed to support the business
The Person:
* 2 years' experience working in a customer support role
* Efficient time management with ability to plan and prioritise own workload
* Top A level grades or equivalent
* Good written and spoken English
* Warm outgoing personality
* Enthusiastic about customers and their needs
* Excellent Excel, Word and CRM skills
* Willing to learn new things
* The confidence to ask questions and say "sorry I don't know, but I know who to ask"
* The ability to work from pricelists, catalogues and datasheets
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment
The Role:
To ensure that customers are given a high level of customer service from general enquiry to delivery and after sales service. To provide support to Business Development Managers (BDM)
Responsibilities:
* Guarantee excellent service by collecting all relevant information from a customer relating to their enquiry
* Providing customers with information on quotes, orders and enquiries, particularly on the phone, in conjunction with BDM
* Provide quotation and proposal support to BDMs
* Process customer orders within 24 hours of receiving them
* Acknowledge customer orders and invoice customer shipments.
* Support marketing activities
* Maintain an accurate and up to date CRM database - clean the database by telephone contact with customers.
* Process call purchase agreements for stocked items through Syspro ERP system
* Process customer repairs and returns within 24 hours
* Ordering, shipping and tracking of demonstration orders
* Processing of sample orders
* Process letters of credit
* Manage all aspects of goods import and export, including relevant legislation that impacts the company
* Projects relating to specific customers or specific products as required by the business
General Activities
* Answering the phone and taking messages
* Cover for other Customer Support Coordinator's holiday
* Other tasks that may be needed to support the business
The Person:
* 2 years' experience working in a customer support role
* Efficient time management with ability to plan and prioritise own workload
* Top A level grades or equivalent
* Good written and spoken English
* Warm outgoing personality
* Enthusiastic about customers and their needs
* Excellent Excel, Word and CRM skills
* Willing to learn new things
* The confidence to ask questions and say "sorry I don't know, but I know who to ask"
* The ability to work from pricelists, catalogues and datasheets
By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment