Service Technician

Service OperativeNottingham (providing support to Nottingham hospitals)Established in 2010, Medstrom has developed a strong reputation for providing a reliable, dedicated and trusted service to our partners, the length and breadth of the UK and Ireland. We are a manufacturer of specialist hospital beds and manage over 25% of the UK's acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.Guided by our core values of Respect, Teamwork, Excellence, Commitment, Integrity and Trust, we believe that our people are what makes us great, which is why we offer a high level of support, as well as learning and development opportunities, to ensure that employees are able to succeed.We are now looking for a Service Operative to join us and help provide high-quality medical products to customers within Nottingham.The Benefits:- Salary of GBP20,000 per annum- On call and call out payments- Pension- Discount, reward and recognition programme- Develop your career with a family-oriented business- 30 days' holiday including bank holidaysThis is the ideal role for a confident individual with a great customer focus to embark upon a rewarding career with a growing business.Working as part of a dedicated team, you will provide caregivers with the products and knowledge they need to deliver a high-quality service to patients.At Medstrom, we pride ourselves on the quality of our team and believe that our people are what makes us great. We offer a high level of support, to ensure our employees are able to succeed. So, if you have the right attitude and the drive to provide a high-quality service, then we want to hear from you.The Role:As a Service Operative, you'll be tasked with delivering an effective and timely maintenance service to customers.Specifically, you will undertake repairs, field modifications and support at delivery stage to customers who have purchased a Medstrom product.Dealing with customers based throughout Nottingham, you will:- Maintain stock and parts inventory- Implement product modifications- Deliver and install clean, ready-to-use products- Collect dirty products- Clean, test and repair products- Complete records of safety testing- Provide demonstrations and basic training to caregiversAs part of your role, you will be required to take part in an on-call rota.About You:To join us as a Service Operative, you will need:- Excellent customer service skills- Basic knowledge of hygiene, health and safety rules- Basic PC skills including email and MS Office- A full driving licence with the confidence to drive long wheelbase vans, but training and support will be provided- A DBS check (which the company will conduct)- A proactive, 'can-do' attitudeKnowledge of Medstrom and OEM products would be beneficial to your application, as would a mechanical or electrical background, but this is not essential as training will be provided.Experience in a customer-facing role or a driving role would also be an advantage.Working hours are 37.5 per weekAs we are a provider of services to the NHS, and work closely with our partners, we have well established and stringent infection prevention procedures in place and, in addition, we have strict Covid-19 protocols in place to protect our colleagues and visitors which must be adhered to.So, if you're seeking a new opportunity as a Service Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.