Sameday Courier Controller

Rico Logistics Ltd
14 May 2022
15 May 2022
Contract Type
Full Time
Job description

Rico/TVS Sameday are quickly becoming the UK's leading courier services provider, with 39 sites across the UK, we can confidently say we are the fastest growing and best service provider within our field, with the right people, people like you, we can continue to grow strength on strength.

Interested? Do you want to join a dynamic company that can take you on journey within logistics?

We have a fantastic opportunity for an Operations Controller to join our team in Glasgow on a permanent basis.

For this role, you will need to be driven, enjoy a challenge and have previous experience in operations control or a similar role. However, all relevant training will be given.

The purpose of your role will be to provide a high level of customer service and assist colleagues across the country to ensure this service is uniformed within our business.

*Responsibilities and Duties*

• Allocation of work to Couriers in a fair and transparent manner

• Taking bookings accurately and advising clients of our services

• Implementing and maintaining Service Level Agreements (both client and branch specific)

• Proactively trace and track consignments through to POD and completion, keeping clients and fellow employees informed of any delays or issues

• Always ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required

• The proactive monitoring and forward planning of fleet levels, recruitment, and courier documentation to remain compliant

• Docket management - input information correctly and in a timely manner, reducing courier and client queries and credit notes

• Ensure all jobs are collected and delivered with agreed timescales

• Client operational queries are dealt with effectively and promptly and the client is made fully aware of the outcome

What we need from you:

• Great geographical knowledge of the UK

• Willing to succeed

• Great communication between colleagues and customers

• Can-do attitude

• Puzzle solver

If you fit the above and want to join a great team then we want to hear from you!


Job Type: Full-time

Salary: GBP21,500.00-GBP22,300.00 per year

Additional pay:
* Bonus scheme
* Performance bonus
* Company pension
* On-site parking
* Monday to Friday

* Sameday Courier Controlling: 1 year (required)
* Fleet Controlling: 1 year (required)

Reference ID: Glasgow controller

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