assyst ITSM Content Administrator

assyst ITSM Content Administrator

My Public Sector client is looking for an ITSM Content Administrator to join their team in Edinburgh on a 6-month initial contract.

Responsibilities

• Provide full details of the role including "outputs" that the Interim will be expected to produce including target dates
• Manage the content with our IT Service Management (assyst) application including.
• creation and update of user-focused content as required
• Ensuring consistency between content
• quality checking site content to ensure it meets agreed standards and if required, providing feedback to colleagues with editing responsibilities
• proof reading content
• monitoring, logging and if appropriate, acting on feedback from users

The following competencies apply to this role:

• Teamwork
• Communications and Engagement
• Self-Awareness

Candidates are expected to have the following essential skills:

• excellent customer care and communication skills,
• strong web writing skills and use of plain English,
• experience of using a style guide to produce consistent content to tight deadlines,
• excellent organisational skills,
• experience of using content management systems to create and manage content,
• experience of working within a Service Delivery environment,
• experience and skills in managing content for an online portal, and
• experience of writing to a high level and to an audience.
• an awareness of Agile, ITIL and Service Management methodologies.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age