assyst ITSM Content Administrator

14 May 2022
20 May 2022
Contract Type
Full Time

assyst ITSM Content Administrator

My Public Sector client is looking for an ITSM Content Administrator to join their team in Edinburgh on a 6-month initial contract.


  • Provide full details of the role including "outputs" that the Interim will be expected to produce including target dates
  • Manage the content with our IT Service Management (assyst) application including.
  • creation and update of user-focused content as required
  • Ensuring consistency between content
  • quality checking site content to ensure it meets agreed standards and if required, providing feedback to colleagues with editing responsibilities
  • proof reading content
  • monitoring, logging and if appropriate, acting on feedback from users

The following competencies apply to this role:

  • Teamwork
  • Communications and Engagement
  • Self-Awareness

Candidates are expected to have the following essential skills:

  • excellent customer care and communication skills,
  • strong web writing skills and use of plain English,
  • experience of using a style guide to produce consistent content to tight deadlines,
  • excellent organisational skills,
  • experience of using content management systems to create and manage content,
  • experience of working within a Service Delivery environment,
  • experience and skills in managing content for an online portal, and
  • experience of writing to a high level and to an audience.
  • an awareness of Agile, ITIL and Service Management methodologies.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age