Contract Manager

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Contract Manager to join the team located in the UK. The successful candidate will be responsible for managing and motivating a Contract Support and Engineers in a manner that meets the operational requirements of the business and the client.

Role Summary:

Daily management of the Engineering team including compliance with CBRE disciplinary processes and procedures.
To direct, instruct and manage all CBRE staff under their control ensuring compliance with working practices.
To complete the weekly operations report to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both CBRE and the client's Senior Management.
To conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
Liaise and keep informed both the client and the CBRE UK Account Manager on all aspects of contract problems (defects & deficiencies).
To ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
To ensure quality is maintained throughout the facilities.
Ensuring business policies and processes are effectively communicated and implemented within the contract.
Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
Working with other Contract Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
Development of contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
Delivering effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
Audit operational effectiveness and makes changes to improve performance. Ensure that contractual obligations are completed and customer satisfaction is achieved
Drive innovation into the way accounts are managed, focusing particularly on technology & client added value
Coach and develop all direct reports and ensure that meaningful and objective reviews and appraisals take place, succession plan in place
Promote and sponsor a culture of RISE Values, DE&I and CBRE 'Behaviours'

Experience Required:

Experience in Building Services industry.
Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
Possess an understanding of Health and Safety issues.
Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
Strong organisational and communication skills with the ability to prioritise workloads.
Previous operational experience of facilities management including hard and soft services (M&E, catering, security, cleaning, grounds maintenance)
Permit to work and management of change
Risk assessments and method statements
Coaching and mentoring of line reports