Service Desk Engineer - 24/7

06 May 2022
03 Jun 2022
Contract Type
Full Time
About the role

As a 1st Line Engineer, you will support our Managed Services customers, handling incidents and requests received via telephone, email and Salesforce case logging. As the primary point of contact, you will provide a high standard of customer service, utilising excellent communication skills with a view to diagnosing faults and completing requests (first time, wherever possible) within contracted SLAs.

Reporting to the Service Desk Manager, The role is based at Jigsaw24 Nottingham and will require working to a 24-hour shift rota Monday - Sunday including all bank holidays. Some occasional travel may be required.

There is an expectation to pursue own development objectives via self-study, keep abreast of current technology and research it as appropriate, as well undertake any training required by Jigsaw24.

About you

The successful candidate in this role will have:

Use of customer soft skills, empathise with users, display active listening skills, have a polite and friendly telephone manner

Articulate, methodical, numerate and literate.

Incident handling.

Apple Hardware / OS support.

Windows Desktop and Server Hardware / OS support.

Jamf, Zuludesk support.

Working with backup solutions.

Working with networking infrastructure.

Ability to effectively work in an office environment as well as remotely from home when required.

Who are Jigsaw24

Having recently been awarded the CRN Reseller of The Year Award 2021 our business continues to grow from strength-to-strength as we add too and develop our product and service offerings for today's market and our people are at the heart of everything we do.

We put people first in a culture that's reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity and doing more to minimise our impact on the environment.

To find out more about what we do and our passion for the environment, social responsibility, inclusion and wellbeing please see our latest social impact report by clicking

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

25 days holiday

1 day additional holiday per year for your birthday (to be taken when you wish)

Health cover including access to GP anytime, annual reinbursements for optical and dental to name a few as well as counselling and wellbeing services

Motorpoint Arena Executive Box

WorkBYTRAM discounted travel scheme


Travel to work loan

Free on-site parking

Staff purchase scheme on fantastic Apple products and more

Unlimited bistro coffee and tea facilities

Enhanced family friendly policies

Pension scheme

Electric Vehicle scheme

Life cover

We're a passionate bunch and we're always on the lookout for hungry people who want to realise their potential. It's not just about filling existing vacancies - it's about what you can achieve. As a business, we never stand still. Neither do our people. In fact, we encourage them to follow their own path and help us improve how we all work. To find out more about us please visit our "about us" section on our website by clicking

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we're determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence

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