Regional Operations Manager

06 May 2022
03 Jun 2022
Contract Type
Full Time
About Us

At Hammonds, we wholeheartedly believe that fitted furniture and tailored storage has the power to transform homes. We aim to engage and inspire our people to be passionate about delivering exciting design, innovative storage solutions, well-made furniture, and excellent customer service.

Our vision is to be the leading fitted furniture specialists winning national awards for service, while creating stress-free environments for all.

We are currently looking for a highly motivated and capable Regional Operations Manager to join our field-based operations team to take responsibility and proactively manage one of our most successful territories in the Scotland and Northeast Region.

The Regional Operations Manager role

As our Regional Operations Manager, you will be an integral part of the field where you will manage a team of self-employed Fitters/Installers and Senior Technical Controllers to ensure a successful installation and high-quality customer service within the Scotland and Northeast Region.

Key responsibilities of our Regional Operations Manager include but are not limited to:

Managing the P&L for the region to budget, ensuring fit costs are in line with budget.

Dealing and actively managing complex queries from customers, including customer/site visits.

In-field risk management, including, manual handling, use of power tools, PAT testing checks and RCD checks.

Minimising failure, ensuring Right First Time is achieved wherever possible.

Managing Guarantee claims.

Conducting regular fitter and customer visits to ensure standards are maintained.

Ensuring compliance with Hammonds standards, policies, and procedures at all times, including full compliance with relevant Health and safety and environmental legislation.

Ensuring all recruitment, selection and upskilling needs are met within region.

In-field risk management, including, manual handling, use of power tools, PAT testing checks and RCD checks.

Our ideal Regional Operations Manager will have:

3 years' experience within the fitted furniture industry

Experience in managing self-employed contractors

Drive and able to manage a geographically dispersed team, with a down to earth and credible character

Excellent communication skills both verbal and written

A diplomatic approach to problem solving

Thrive in a fast moving, dynamic and motivating operations environment

A proactive approach and experienced in handling customer interaction on a regular basis

Team player abilities

Please note due to the nature of the role you will need to be flexible in your approach, as we work across a 7 day-installations operation which can include evenings and weekends.

Benefits of becoming our Regional Operations Manager:

We aim to inspire personal and professional growth in our people, as we believe our employees are our greatest asset and we strive to attract, develop, and retain the best talent by providing a challenging and rewarding environment. Along with our attractive salaries, our personal and professional development commitment, and contributory pension scheme, we offer a suite of benefits and a few added touches that we believe help our people live better in life and work:

Company car or car allowance

Discretionary Quarterly Bonus Scheme

Full product training


23 days holiday plus 8 bank holidays.

Healthcare Scheme

Employee Assistance Programme

Staff Discount Scheme

Refer a Friend Scheme

Pension Scheme

Service Recognition Scheme

Next steps

So, if you're someone who takes immense pride in your work, loves to develop and build world class field-based installation teams, and strives for customer excellence; then you could be the perfect fit for us, and we encourage you to apply to our Regional Operations Manager role for immediate consideration