Customer Service and Key Account Advisor

Kenny Waste Management are looking to hire several customer service positions due to growth of the Company. We are looking for candidates who are friendly, great communicators and excellent at building rapport with customers.

This is an ideal role for anyone with at least 2 years of customer service experience, within an office environment or ideally in a high-volume call centre, who wants to work for a growing company in a fast-paced environment.

You will be responsible for receiving, processing and responding to customers daily queries in a professional and timely manner, in a fast-paced team providing the excellent service we pride ourselves on.

Interviews: available immediately.

Starting salary: £22,000 rising to £27,500 per annum upon successful completion of your probation period.

Additional Benefits include: Healthcare Cashback Scheme, Family Friendly benefits (such as enhanced maternity and paternity pay), Wellness initiatives, Referral Scheme, Birthday Vouchers, Length of Service Rewards, Additional Annual Leave, Gym Discounts, Highstreet Retail Discounts, Boots Flu Vouchers for all employees. 

Hours: 40 per week, Saturday overtime is available

Job Purpose

To receive, process and respond to all account customers' daily queries and requirements in a professional and timely manner.

Principal Job Duties

• Communicate efficiently, politely and clearly with customers and waste partners both verbally and in writing
• Process customers' requests by raising and sending purchase orders to existing waste partners, whilst ensuring that current customer pricing structures are adhered to and that the percentage gross profit is equal to or above the specified minimum
• Maintain and manage Purchase Order Tally's when a customer requires us to keep a control on their purchase value
• Keep accurate written records of all incoming calls
• Resolve basic customer queries using own initiative and escalate complex issues to the Key Account Adviser or Line Manager
• Conduct daily checks with all waste partners to ensure that the days movements are scheduled to go ahead as planned
• Ensure that all onsite skips are moved according to our Terms & Conditions
• Input and maintain up-to-date customer information on our CRM