Regional Service Desk Manager

Regional Service Desk Manager
Northwich, Cheshire
Competitive Salary Plus Extensive Benefits (see below)

We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.

We’ve grown a lot since our beginning back in 2005. We’re proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a range of regional, national and industry awards for growth, innovation, dedication and success throughout our journey.

Excited for our future, we’ve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs, nationwide. And this is where you come in.

We’re now looking for Regional Service Desk Manager to join our team and lead our Service Desk Team across the North West.

The Role

As the Regional Service Desk Manager, you will manage and lead our Service Desk Team in the North West, ensuring the delivery of a world class service and strong customer engagement.

You will own, maintain and embed service desk procedures, as well as providing, driving and reviewing our service desk strategic direction.

Ensuring the service team is properly equipped and resourced to meet demand, you will own service performance, identify areas for improvement and make constructive suggestions for change.

Additionally, you will:

- Ensure new services, customers and acquisitions are successfully implemented
- Build strong relationships with clients
- Assist with service review meetings
- Provide regular reporting tracking progress
- Act as part of our out of hours management escalation process

About You

To be considered as our Regional Service Desk Manager, you will need:

- Demonstrable experience managing and leading a service desk
- Experience of managing and leading employees and managers
- Experience with an MSP or similar
- A technical background
- Strong communication skills
- An ITIL certification

Major incident management experience would be beneficial to your application, as would a full, valid driving licence. Flexibility with working hours would also be advantageous, as would experience of ConnectWise.

The Benefits

- Health insurance, tiered pension, childcare vouchers and mileage allowance
- Quarterly and annual staff awards
- Funded social events
- Referral bonuses
- Green travel scheme
- Subsidised gym membership and complimentary sports tickets
- Excellent learning and development opportunities
- A focus on health, wellbeing, inclusivity and diversity
- Hybrid working - 3 days in the office 2 WFH days

Other organisations may call this role IT Support Team Leader, Helpdesk Team Leader, Service Desk Manager, IT Support Manager, or Technical Support Team Leader.

Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the better our work will be.

So, if you want to take your next step as our Regional Service Desk Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.