Customer Service Team Leader

To develop and effectively manage up to 15 Remortgage Caseworkers, by ensuring first class customer service, a friendly working environment, and ensuring team are adhering to KPIs.

Client Details

A leading and empowering Professional Services company with over 15 offices in the UK.

Description

• Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction
• Create better modes of operations to make customer service easier for both team members and customers
• Make provision for a change of mode of operation when the existing one isn't yielding maximum results
• Give detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes
• Observe performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their lose ends. Also, take disciplinary measures against any team members whom is found wanting

Profile

• Showcase good leadership skills to carry team members along
• Remortgage Industry Experience (Essential)
• Excellent skills for communicating and relating with both staff members and customers
• Good interpersonal skills to create a cordial relationship with team members
• Ability to multitask
• Have good temperate to handle disputes and emergencies

Job Offer

• 23 days plus BH
• 2 X Death in Service
• Discounted Private Healthcare
• Eyecare vouchers
• Free Parking
• Company Pension
• Day off for Annual Conference
• Annual Salary Reviews
• Annual Parties & Regular Social Events