NHS Booking Scheduler
- Recruiter
- Confidential
- Location
- Gloucester
- Salary
- Competitive
- Posted
- 28 Apr 2022
- Closes
- 26 May 2022
- Sectors
- Travel & Tourism
- Contract Type
- Contract
- Hours
- Full Time
Source Group are looking for a dynamic individual to support the Booking & Scheduling team. As a Booking Scheduler you will be facilitating bookings for all patients who require an out-patient appointments or procedure. This exciting role will also include dealing with inbound and outbound calls to agreed professional standards.
This position will be remote working but the successful candidate must be able to travel to the on-site location for any required training. The candidate must also have their own laptop as well as a reliable internet connection to fulfil this this role.
Responsibilities:
* Provide a professional customer service to all patients and their carers/families, ensuring patience, empathy, compassion and coherence at all times.
* To always maintain and respect the need for patient confidentiality.
* Respond to requests from patients to cancel or reschedule appointments. This includes via telephone and in response to requests made through the text message reminder service.
* Input patient data into the system making sure all information is correct.
* Managing time scaled assignments.
* General admin duties.
* Manage waiting lists and input into comprehensive records.
* Using the Trust's systems and private organisations systems to update accordingly.
Requirements:
* Must have worked within a role that involves speaking with patients.
* Excellent Attention to detail.
* Excellent communication / telephone skills
* Reliable
* NHS experience
Start Date: End of May 2022
Working Schedule: Part time position: Monday - Friday 2 or 3 days a week working hours 9am - 5pm with a 30min break.
Contract Length: Initial 3-month contract, strong chance of extension
This position will be remote working but the successful candidate must be able to travel to the on-site location for any required training. The candidate must also have their own laptop as well as a reliable internet connection to fulfil this this role.
Responsibilities:
* Provide a professional customer service to all patients and their carers/families, ensuring patience, empathy, compassion and coherence at all times.
* To always maintain and respect the need for patient confidentiality.
* Respond to requests from patients to cancel or reschedule appointments. This includes via telephone and in response to requests made through the text message reminder service.
* Input patient data into the system making sure all information is correct.
* Managing time scaled assignments.
* General admin duties.
* Manage waiting lists and input into comprehensive records.
* Using the Trust's systems and private organisations systems to update accordingly.
Requirements:
* Must have worked within a role that involves speaking with patients.
* Excellent Attention to detail.
* Excellent communication / telephone skills
* Reliable
* NHS experience
Start Date: End of May 2022
Working Schedule: Part time position: Monday - Friday 2 or 3 days a week working hours 9am - 5pm with a 30min break.
Contract Length: Initial 3-month contract, strong chance of extension