Contact Centre Team Leader

Contact Centre Team Leader

Rushden

Up to £32,586

Permanent, Full Time

 

Contact Centre Team Leader required for a successful team.

 

Could you develop, encourage, lead, and motivate a highly successful team of Customer Service Advisors? If yes, they may have a new career for you. As a leading Housing provider, they are seeking a Customer Service professional ready to further develop their career by joining as their Contact Centre Team Leader. Based at their Rushden Office this role will enable your work to positively impact communities and improve their customer lives.

 

The Role

 

Their customer service team is now looking for you, an excellent individual with experience of delivering a first-class, person centric service. This is your chance to join a dynamic team which is close to local transport links on a 36.25 hr per week permanent basis.

 

You will need to be a passionate individual to join their Customer Services team, continuously delivering a Heartfelt Service you will help develop a culture that goes hand in hand with their Group vision and values.  

 

Demonstrating their goal of delivering a ‘heartfelt service’, you will truly ‘own it’ by developing individuals and being motivational to drive forward customer service excellence over the coming weeks, months, and years.  

 

Leading your team of advisors, you’ll collaborate with the Contact Centre Manager, building strong relationships with colleagues and supporting their successful development.

 

As a ‘fun but fair’ leader, you will know how to bring the best out of the team whilst also working across our other areas of operation to ensure a ‘One Team, One Vision’ ethos is achieved.

 

In line with their culture, you will be empowered to ‘push the boundaries’ and be encouraged to constantly strive for excellence and a fresh way of doing things. They dream big and as sector leaders they want to deliver outstanding customer service.

 

About You

 

You will need to demonstrate:

 

• A passion for customer service excellence
• Strong and effective leadership skills
• A great communicator who can inspire others
• A ‘Can Do’ attitude with a passion for continual improvement
• Exceptional team player and great organisational skills
• Ability to use own initiative and think ‘outside the box’

   

Post may require occasional travelling for training or meeting purposes. 

 

If you are ready to take on a new challenge, to learn and grow within a large and complex organisation that will support your development please apply now.

 

Their Offer to you

 

When you join you will enjoy:

 

• 28 days annual leave plus bank holidays
• Pension Scheme
• Life Assurance
• Health Care Cash Pla
• Free Eye Tests
• Investment in your personal development through our extensive learning and development opportunities.
• Family friendly, carers leave plus other paid leave
• Free membership of our Health Cash Plan
• Employee Assistance programme
• Wellbeing Support
• Free flu jabs
• Long Service Awards
• Carers Networking Group a platform to support Unpaid Carers

   

How to apply

 

They really want to hear how you meet the criteria for this opportunity, please read the attached job description and the person specification click apply to submit your CV and showcase your experience focusing on the essential criteria for this role.

 

Please note, in the instance of high applicant volumes we reserve the right to close this advert early.

 

Vetting Requirements

 

The important things – Naturally working with their customers they need to complete pre-employment checks before you join them. This role is conditional upon receipt of two satisfactory references (one from your current employer).

 

They can only consider applications from candidates who have the right to work in the UK. All shortlisted candidates will need to verify eligibility to work in the UK at interview. Original proof must then be provided by day one upon successful candidature).

 

Equal Opportunities

 

As an equal opportunities’ employer, they are committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

 

They pride themselves on looking after their colleagues and as part of their commitment they are an Employer for Carers and would welcome your application if you have additional unpaid caring responsibilities.

 

They aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join them