2nd Line Support Engineer
- Recruiter
- Confidential
- Location
- Blackburn
- Salary
- 28000.00 - 32000.00 GBP Annual
- Posted
- 22 Apr 2022
- Closes
- 20 May 2022
- Sectors
- IT, IT Support
- Contract Type
- Permanent
- Hours
- Full Time
2nd Line Support Engineer
I am working with one of the country's leading independent telecommunications companies who are looking for an experienced, user focused and technically proficient 2nd Line Support Engineer to support their client in Blackburn.
You will be the dedicated engineer for this end client and ensure that all 2nd line issues are resolved with agreed SLAs and, where applicable, escalated to 3rd line and beyond.
This is a hybrid role with 3 days a week being on site and 2 days a week WFH. There is also an expectation to visit the head office in London once a month and, ad hoc, attend meetings or events in Ewloe.
Therefore, a full UK Driving Licence is required
Responsibilities
2nd Line Support and providing resolutions with agreed SLAs
Ownership of the client requests and escalating where required
Manage and Maintain the monitoring platform
Technical Expertise Required
Active Directory
Office 365
Windows Server (2003 onwards)
Windows 7, 10 and 11
Cloud platforms (Azure, AWS, Google Cloud or Oracle Cloud)
Network services
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy
I am working with one of the country's leading independent telecommunications companies who are looking for an experienced, user focused and technically proficient 2nd Line Support Engineer to support their client in Blackburn.
You will be the dedicated engineer for this end client and ensure that all 2nd line issues are resolved with agreed SLAs and, where applicable, escalated to 3rd line and beyond.
This is a hybrid role with 3 days a week being on site and 2 days a week WFH. There is also an expectation to visit the head office in London once a month and, ad hoc, attend meetings or events in Ewloe.
Therefore, a full UK Driving Licence is required
Responsibilities
2nd Line Support and providing resolutions with agreed SLAs
Ownership of the client requests and escalating where required
Manage and Maintain the monitoring platform
Technical Expertise Required
Active Directory
Office 365
Windows Server (2003 onwards)
Windows 7, 10 and 11
Cloud platforms (Azure, AWS, Google Cloud or Oracle Cloud)
Network services
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy