Customer Service Representative

Blue Octopus
Bradford, West Yorkshire
£20,000 per annum
21 Apr 2022
16 May 2022
Contract Type
Full Time

At Car Care Plan, we’re looking to recruit a Customer Service Representative to join our Consumer Claims Team in Bradford to be responsible for dealing with customers claims and general enquires received from customers, dealerships, and internal customers.

Delivering outstanding products and services to our clients, partners and consumers through innovation, niche expertise and unparallel service, you’ll ensure your priority and focus is delivering the best outcomes for both the consumer and the business.

Driven with excellent problem-solving skills, candidates will have proven experience working within a customer service role, ideally within a FCA regulated environment and will have the ability to work independently as well as within a team. You’ll have exceptional communication skills, both written and verbal, and be able to relate well to others, demonstrating empathy, diplomacy and tact.

Founded in 1976, Car Care Plan are the leading provider of award-winning vehicle warranty and asset protection products.

Offering award-winning products and services isn’t possible without the people we employ to make it happen. Be part of the future of Car Care Plan!

Our benefits include 25 days holiday + Bank Holidays and the option to Holiday Buy, Cycle to Work, Private Medical Insurance and excellent career progression for the right person. We also like to host occasional staff parties, raffles and cake sales and have dress down Friday on the last Friday of every month!

This role works to three rotating shifts: Monday – Friday 08.30 – 16.45, 08.45 – 17.00 and 09.15-17.30

1 in every 3 Saturdays is required and you will deduct this from that working week.

Car Care Plan operate a hybrid working environment, where following training and achievement of quality standards, one third of your time will be office based, with the remainder home working. A safe and quite working environment in your home is essential, as well as good internet performance.

Please refer to full job description attached upon completing your application.