Network Support Engineer

Due to large scale growth my client a leading E-commerce company with a global reach are currently recruiting a 3rd line Network Engineer.

The role will require a combination of onsite and remote working. The mix will be flexible to reflect the needs of the business and ensure that there is a physical onsite presence from the IT department at during core business hours, Monday to Friday.

Job purpose:

To provide comprehensive high quality services and support to the business at the physical Head Office, Warehouse, store sites and the company cloud-based platforms. Ensure the ongoing security and optimum performance of the network and infrastructure service is maintained. Ensure high quality IT support services.

Main responsibilities

* Manages the security of the network and IT resources.
* Delivers robust, efficient and professional operational IT service to allcolleagues
* Maintains documentation of systems, maps, procedures, user and technical information.
* Responds to out of hours critical alerts as required.
* Manages and supports the network equipment, PCs, Laptops and services, Servers (physical and virtual), network storage devices, network communications equipment to provide continuous service to the business.
* Manages the Internet & VPN connectivity and services: connection to general Internet and specific external resources, including Microsoft Azure.
* Manages the Telecoms equipment and services via the 3rd party providers.
* Delivers technical support as part of an ITIL Service desk team to provide best in class IT service and support.

Knowledge and experience

Experience of:

* Network management (Switches, Routers etc)
* Virtualisation platforms
* Clustering
* VOIP telephony
* SQL Server/database management
* Azure
* AD
* Sophos X
* HP server Technology
* Windows Server
* Windows Desktop
* Office 365
* SharePoint
* ITIL service desk

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

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