IT Service Desk Team Leader

Recruiter
Syntax Consultancy
Location
Derby
Salary
30000.00 GBP Annual
Posted
20 Jan 2022
Closes
27 Jan 2022
Sectors
IT
Contract Type
Permanent
Hours
Full Time

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IT Service Desk Team Leader needed for an established + growing business based near Derby. Start ideally in Feb/March 2022.

Currently working mainly remotely from home (WFH), with some time in the office on a hybrid basis as the COVID-19 situation becomes clearer.

Key skills, experience + duties will include:

  • Managing, overseeing + supervising the IT Service Desk team of 1st/2nd line support engineers.
  • Ensuring the smooth running of the IT Service Desk + that IT incidents, tasks+ requests are managed in a timely manner.
  • Coordinating IT Service Desk team resources with the IT Infrastructure team for project rollouts + upgrades.
  • Working closely with the Head of IT + liaising with 3rd party support suppliers.
  • Must have proven hands-on IT technical ability + acting as technical escalation point for more complex IT incidents + tasks.
  • Benefits: 25 days holiday, extra holiday with length of service, Pension, Life Assurance, Health Insurance, Training & Professional Development, Dental + Flexible Benefits Scheme.

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